Michael Miller
Payette,ID
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Creating Connections LLC
Payette, ID
04.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with price checks and addressing other inquiries.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Updated Point of Sale and CRM system with order specifics and customer details, preferences and billing information.
Conversation Specialist
Sorenson
Payette, ID
02.2022 - 01.2023
- Proofread, edited and revised translated documents.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Translated phone conversations for the deaf that were read by personal teletype screens
- Provided interpreting services for Deaf individuals in medical, mental health, educational and other settings.
- Ensured accurate interpretation of information by using active listening skills and nonverbal cues such as facial expressions or body language.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Maintained professional boundaries while providing ethical interpreting services.
- Adhered to ethical codes protecting information confidentiality.
- Provided appropriate contextual information to increase clients understanding of translations.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Assisted with professional communication between individuals with hearing impairments.
Education
Bachelor of Science - Psychology
University of Idaho
Moscow, ID12-1979
Skills
- Data Collection
- Product Knowledge
- Information Security
- Call Management
- Complaint Resolution
- Inbound and Outbound Calling
- Data Entry
- Customer Relations
- Microsoft Office Suite
- Retail Sales Customer Service
- Product Sales
- Customer Service
- Product Education
Timeline
Customer Service Representative
Creating Connections LLC
04.2023 - Current
Conversation Specialist
Sorenson
02.2022 - 01.2023
Bachelor of Science - Psychology
University of Idaho
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