Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL WACHTER

Martinsburg

Summary

Demonstrated expertise in route optimization and customer satisfaction enhancement through effective communication and relationship cultivation.

Overview

8
8
years of professional experience

Work History

Delivery Driver

National Freight Inc.
Williamsport
07.2023 - Current
  • Verified freight alignment with bill of lading before departure from origin locations.
  • Utilized maps and GPS systems to navigate unfamiliar roads without delays.
  • Maintained accurate logs of deliveries, pickups, and associated documentation.
  • Inspected vehicles to confirm operational safety equipment functionality.
  • Monitored traffic patterns and construction developments to optimize routing.
  • Planned rest stops in advance to manage time effectively during trips.
  • Conducted daily DOT pre-trip and post-trip inspections following established checklists.
  • Collaborated with dispatchers to communicate route adjustments and schedule modifications.

Delivery Merchandiser

Coca-Cola Consolidated Bottling
Hagerstown
11.2022 - 07.2023
  • Reported any damages or discrepancies found during deliveries back to supervisor immediately.
  • Provided excellent customer service throughout the entire delivery process.
  • Set up displays as directed by store personnel or corporate office instructions.
  • Unloaded merchandise from truck in a safe and timely manner at customer locations.
  • Performed daily pre-trip inspections on assigned vehicles according to company policies.
  • Utilized GPS navigation system to plan most efficient delivery routes.
  • Adhered to safety regulations while operating delivery vehicle in accordance with DOT guidelines.

Assistant Store Manager

AutoZone
Martinsburg
05.2022 - 11.2022
  • Provided training to new employees on company policies and procedures.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Reviewed inventory and sales records to prepare reports for management.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Customer Service Sales Representative

Hagerstown Ford
Hagerstown
12.2021 - 05.2022
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Educated customers on product features and technical details to highlight benefits.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Called potential customers to assess business needs and present value propositions.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Listened to customer needs to identify and recommend best products and services.

Plant Technician

Proctor & Gamble
Martinsburg
05.2019 - 11.2021
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Troubleshot problems with equipment, devices or products.
  • Provided production, progress or changeover reports to shift supervisors and set up and verified functionality of safety equipment.
  • Troubleshot problems with equipment, devices and products.
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.
  • Performed production adjustments for quality and productivity.

Parts Sales Associate

AutoZone
Martinsburg
05.2017 - 05.2019
  • Operated point of sales and parts lookup computer systems.
  • Opened crates to replenish stocked items in proper aisles.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Reviewed special orders with shift manager to guarantee efficient delivery.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Received, examined and reshelved returned parts.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Education

Automotive Technology - Automotive Technology, NASCAR Technology

NASCAR Technical Institute
Mooresville, NC
09.2018

Skills

  • Documentation skills
  • Product sampling
  • Equipment operation
  • Team building
  • Working collaboratively
  • Organizational skills
  • Planning
  • Troubleshooting
  • Team management
  • Basic math
  • Relationship building
  • Friendly, positive attitude
  • MS Office
  • Customer service
  • Ordering parts
  • Clean driving record
  • Paperwork coordination
  • SAP proficiency
  • Customer support
  • Time management
  • Route planning
  • Freight verification
  • Problem solving
  • Communication skills
  • Load management

Timeline

Delivery Driver

National Freight Inc.
07.2023 - Current

Delivery Merchandiser

Coca-Cola Consolidated Bottling
11.2022 - 07.2023

Assistant Store Manager

AutoZone
05.2022 - 11.2022

Customer Service Sales Representative

Hagerstown Ford
12.2021 - 05.2022

Plant Technician

Proctor & Gamble
05.2019 - 11.2021

Parts Sales Associate

AutoZone
05.2017 - 05.2019

Automotive Technology - Automotive Technology, NASCAR Technology

NASCAR Technical Institute

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