Michael Waggoner
Providence,RI
Summary
United States Army veteran with experience in leadership, communications, IT support, and eDiscovery. Works and learns quickly to meet situational and organizational needs. Has a passion for learning new things and solving problems through thorough troubleshooting and situational analysis. Looking for work in the field of software engineering, project/program management, cyber security, IT, or electrical engineering.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Electronic Discovery Analyst - Intern
Textron
06.2024 - 08.2024
- Enhanced data analysis by implementing advanced spreadsheet techniques and software tools.
- Cleaned and organized cloud storage metadata to enable data hygiene initiatives and regulatory compliance.
- Participated in forensic collections of documents and computers in accordance with requests from counsel
- Maintained chain of custody and ensured collections were legally defensible
IT Support Specialist
United States Military Academy At West Point
09.2022 - 07.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Developed a mail tracking solution to enable expedient tracking, accountability, and delivery of mail resulting in system that was fast, usable, and received positive end user feedback.
- Listened to user feedback on mail tracker and optimized it for the user's needs, preferences, and technical ability.
Cybersecurity Apprentice
Vipr-SOC
02.2023 - 05.2023
- On the job training in an active Security Operations Center.
- Utilized a vulnerability monitoring software to detect and remediate threats in the environment.
- Led the development of 19 cutting-edge cybersecurity policies and delivered impactful cybersecurity awareness training for the sole IT equipment provider on the island of Puerto Rico, fortifying the organization against cyber threats and elevating the overall security posture in under 72 hours.
Infantryman (11B)
United States Army
07.2018 - 09.2022
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Installed, operated and maintained field communications equipment.
- Provided current weapons systems training to incoming soldiers to maintain combat readiness.
Education
Bachelor of Science - Computer Engineering
Brown University
Providence, RI05.2027
Skills
- AWS
- Client system administration
- Linux
- Python
- Java
- Troubleshooting
- Organization
- Planning
- Problem Solving
- Office Suite
- C/C
- SQL
Certification
- Comptia ITF+
- Comptia A+
- Comptia Security+
- AWS Certified Cloud Practitioner
Timeline
Electronic Discovery Analyst - Intern
Textron
06.2024 - 08.2024
Cybersecurity Apprentice
Vipr-SOC
02.2023 - 05.2023
IT Support Specialist
United States Military Academy At West Point
09.2022 - 07.2023
Infantryman (11B)
United States Army
07.2018 - 09.2022
Bachelor of Science - Computer Engineering
Brown University
- Comptia ITF+
- Comptia A+
- Comptia Security+
- AWS Certified Cloud Practitioner
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