MICHAEL WAGNER
North Ridgeville,OH
Summary
Accomplished Sr. Army Communications Officer with 20+ years of experience. Skilled in developing strategic and tactical communication networks, training personnel, managing resources, and responding to emergencies. Possesses strong organizational, analytical, and strategic skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cybersecurity Specialist
DFAS
10.2018 - Current
- Ensured data security through implementation of robust access controls and regular vulnerability assessments.
- Act as liaison between IT department end-users to ensure that server-related concerns were addressed promptly effectively.
- Facilitated smooth migrations between server platforms by developing comprehensive project plans that minimized service disruptions during transitions.
- Manage 469 servers within DFAS network
- Manage 12 backup servers and ensure integrity of data within backup application.
- Contributed to development of company-wide policies on information security, privacy, and acceptable use of technology resources.
- Maintained up-to-date knowledge of emerging threats, providing proactive solutions for potential vulnerabilities.
- Reduced cyber risks by conducting regular vulnerability assessments and penetration tests.
Sr. Communication Officer
Ohio National Guard
10.2020 - 02.2024
- Served as Chief Information Officer for 1800 personnel National Guard Brigade.
- Developed complex network strategies to deploy and redeploy network communication teams locally and globally to support real world missions and training events.
- Provided guidance to Sr. Leadership in respect to all aspects of Information Technology and Communications.
- Mentored four junior battalion communication officers in four different locations.
- Supervised an organizational department of 24 personnel with eight direct reports.
- Managed crisis communications, mitigating potential reputational damage to the organization.
- Enhanced the brigades network and communications by developing and implementing strategic communication plans.
Communication Officer
Ohio National Guard
02.2019 - 10.2020
- Served as Chief Information Officer for 700 personnel National Guard Battalion.
- Developed and ensured network and voice communication architecture would nest into higher headquarters network and voice communication plans.
- Provided guidance to Sr. Leadership in respect to all aspects of Information Technology and Communications.
- Supervised an organizational department of 12 personnel with three direct reports.
- Managed crisis communications, mitigating potential reputational damage to the organization.
- Developed a mobile tactical communications command post to be highly mobile and flexible during Joint Readiness Training Center.
Technical Support Analyst
InterPros
10.2016 - 10.2018
- Responsible for providing remote tier 1 technical support for about 27 thousand applications and 102 thousand end users within 140 countries
- Providing updating information for knowledge articles and worked to create other knowledge-based articles
- Other duties included project work, working within Active Directory, working within SCCM, setting and configuring new user VPN connections and training other junior technicians as required.
- Contributed to increased product reliability by identifying trends in customer issues and reporting software bugs to development teams.
- Continuously updated personal technical expertise through self-study, webinars, workshops, and industry conferences.
Help Desk Technician
TR Computer Sales
03.2015 - 10.2016
- Responsible for providing remote tier 1 technical support to all end user for about 102 thousand end users within 140 countries
- Maintained valid inventory of current server patching levels and last time patches were applied
- Maintained valid inventory of clients updated Visio networking diagrams
- Other duties included project work creating new user accounts within both AD and Microsoft's Hosted Exchange Admin portal, along with migrating new users into correct security group as requested.
- Provided basic end-user troubleshooting and desktop support.
Dispatcher
IBM
09.2009 - 02.2015
- Shift supervisor for team of five to seven UNIX system administrators managing over 14.5k servers by analyze all incoming work and assign it to proper resources, ensuring SLAs are met and processes as defined by Global Delivery Framework process
- Directed work and projects to groups/individuals in pooled environment; ensured all tasks and any normal client operations or implementation processes were completed within client specified change window.
- Tracked key metrics and developed spreadsheets and data models.
Education
Information Management Degree - Information Technology
Information Management Officer Course (Army Information Management Officer College)
Fort Gordon, GA03.2018
Logistics Degree - Logistics Management
Combined Logistics/Captains Career Course, ALMC (Army Logistics Management College)
Fort Lee, VA12.2008
Bachelor of Arts Degree - Technology Management
Technology Management, And A Commission in The U.S. Army, The University of Northern Iowa
Cedar Falls, IA12.2005
Associate of Applied Science Degree - Computer Systems Networking
Computer Systems/Networks, Indian Hills Community College
Ottumwa, IA05.2002
Skills
Data Loss Prevention
Disaster Recovery Planning
User Management
System Security
DNS Management
Patch management
Server Virtualization
ITIL Framework
Customer Support
Data backups
Certification
- CompTIA A+, 02/2014
- CompTIA Networking+, 02/2014
- CompTIA Security+, 02/2014
- ITIL Foundation V3, 12/2017
Timeline
Sr. Communication Officer
Ohio National Guard
10.2020 - 02.2024
Communication Officer
Ohio National Guard
02.2019 - 10.2020
Cybersecurity Specialist
DFAS
10.2018 - Current
Technical Support Analyst
InterPros
10.2016 - 10.2018
Help Desk Technician
TR Computer Sales
03.2015 - 10.2016
Dispatcher
IBM
09.2009 - 02.2015
Information Management Degree - Information Technology
Information Management Officer Course (Army Information Management Officer College)
Logistics Degree - Logistics Management
Combined Logistics/Captains Career Course, ALMC (Army Logistics Management College)
Bachelor of Arts Degree - Technology Management
Technology Management, And A Commission in The U.S. Army, The University of Northern Iowa
Associate of Applied Science Degree - Computer Systems Networking
Computer Systems/Networks, Indian Hills Community College