Michael Walker
Jacksonville,FL
Summary
30 years in the construction industry. Commercial and residential. Proficient in blue print reading. Managed job sites and job site conditions. Scheduled subcontractors and material deliveries. Trained new employees. Coordinatedall aspects of project to ensure deadlines were met.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Technician
Camping World
10.2020 - 05.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Owner Operator
Walker And Sons Renovations
04.2016 - 10.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Lead Carpenter
Anointed Brothers Construction
03.2000 - 10.2016
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize productivity.
- Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
- Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
- Measured materials to determine sizes and quantity required for construction project.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Measured, drilled and sawed materials to perform successful home improvements.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Expanded professional knowledge base by staying current on industry developments, new materials, and innovative carpentry techniques.
- Supported the development of accurate project estimates by providing input on materials needed, labor requirements, and timeline expectations for various jobs.
- Mentored junior team members to improve their technical skills and enhance overall team performance in completing various carpentry tasks.
Education
Associate Of Industrial Technology - Industrial Machine
06.2014
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- OSHA Requirements
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Service Reports
- Mechanical Aptitude
- Quality Assurance
- Hand tool expertise
- Customer Relationship Management
- Inventory Management
- Project Management
- Residential construction
- Commercial construction experience
- Project estimation and bidding
- Construction management
- Roofing
- Drywalling
- Following safety practices
- Safety Management
- Customer Relations
- Inventory Oversight
Certification
NCCER, OSHA 10
Accomplishments
- Completed more than 5 kitchens and custom built-ins, decks and patios.
- Completed construction of 100 of homes in projected time frame.
- Supervised team of 2 staff members.
- Achieved deadlines by completing with accuracy and efficiency.
Timeline
Service Technician - Camping World
10.2020 - 05.2024
Owner Operator - Walker And Sons Renovations
04.2016 - 10.2022
Lead Carpenter - Anointed Brothers Construction
03.2000 - 10.2016
Tallahassee Community College - Associate Of Industrial Technology, Industrial Machine
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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