Michael Walker
Saint Albans,WV
Summary
Accomplished MDA II at Erie Insurance Group, adept in customer service and organizational skills. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining claims processes. Recognized with the Erie Claims Champion and Robert Marrion awards for exceptional performance. Proven leadership as Body Shop Manager at Turnpike Ford Of Charleston, implementing quality control and safety measures.
Overview
25
25
years of professional experience
1
1
Certification
Work History
MDA II
Erie Insurance Group
12.2012 - Current
- Work effectively in fast-paced environments.
- Developed strong relationships with clients, vendors, and colleagues to facilitate smooth coordination during the claim adjustment process.
- Enhanced customer satisfaction with prompt and accurate damage assessments for insurance claims.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Work well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- 2 time winner of Erie Claims Champion - WV
- 2023 winner of Robert Marrion Award - WV
- Utilized as the backup for my supervisor when he is off.
Body Shop Manager
Turnpike Ford Of Charleston
02.2000 - 12.2012
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for the body shop.
- Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
- Supervised and managed shop operations and tasks.
Education
Fixed Operations
NADA
Falls Church, VA03-2002
High School Diploma -
Stratford High School
Goose Creek, SC06-1992
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Organizational Skills
- Decision-Making
Certification
I-CAR Platinum certified
Timeline
MDA II
Erie Insurance Group
12.2012 - Current
Body Shop Manager
Turnpike Ford Of Charleston
02.2000 - 12.2012
I-CAR Platinum certified
Fixed Operations
NADA
High School Diploma -
Stratford High School
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