Michael Walker
Savannah
Summary
Dynamic customer service professional with a proven track record at Alaskan Airlines, excelling in problem resolution and outstanding communication. Leveraged data entry skills in the U.S. Army to enhance operational efficiency. Committed to delivering exceptional service and ensuring seamless flight experiences for passengers.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Alaskan Airlines
Seattle, WA
08.2023 - 05.2025
- Addressed issues with customer concerns pertaining to ticket issues.
- drove the jetbridge to passengers to and fro rom the aircraft.
- Maintained a high level of professionalism.
Supervisor, Army
United States Army
Various Duty Stations
02.2017 - 01.2023
- transferred data into a program which kept track of hours for qualifications for pilot and crew chief.
- Created and maintained schedules.
- Meeting and conversing with airport personnel to be certain there were no obstacles for flight destinations
Education
No Degree - Chemistry
Seattle Central College
Seattle WA01-2022
Skills
- Outstanding customer service skills dealing with the public while working at Alaskan Airlines and in the U S Army
- Data entry experience while working in the U S Army
- Problem resolution while working at Alaskan Airlines and resolving customer complaints due to ticket errors
- Outstanding communication skills in all areas of my work experience
Army Commendation Medal-Army Achievement Medal-Army Good Conduct Medal-National Defense service Med
Medals:
Army Commendation
Army Achievement
Army Good Conduct
National Defense Service
Global War on Terrorism Service
NATO
Inherent Resolve Campaign Medal With Campaign Star
-RIBBONS
Professional Development
Army Service
Overseas Service
-BADGES
Basic Aviation
Parachutist
Expert Markmanship
Enlisted Combat Skills
Timeline
Customer Service Agent
Alaskan Airlines
08.2023 - 05.2025
Supervisor, Army
United States Army
02.2017 - 01.2023
No Degree - Chemistry
Seattle Central College