Summary
Overview
Work History
Education
Skills
Certification
Military
References
Timeline
Generic

Michael Walker

Capitol Heights,MD

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Dispatcher

Orion’s Harp LLC
Bowie, MD
05.2023 - 02.2024
  • Coordinated schedules to optimize route planning and resource allocation.
  • Managed incoming and outgoing communications for efficient dispatch operations.
  • Utilized tracking software to monitor vehicle locations and status updates.
  • Maintained accurate records of dispatch activities and service requests.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed daily delivery and work schedules to maximize coverage.
  • Ensured compliance with safety regulations and company policies.
  • Participated in team meetings discussing changes in procedures or processes.
  • Communicated with drivers to relay instructions and address concerns promptly.

Dispatcher

Pearl Transport LLC
Hyattsville, Maryland
10.2022 - 02.2023
  • Maintained accurate records of dispatch activities and service requests.
  • Communicated with drivers to relay instructions and address concerns promptly.
  • Collaborated with team members to ensure smooth operational workflows.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Managed daily delivery and work schedules to maximize coverage.
  • Ensured compliance with safety regulations and company policies.

Mail Processing Clerk

USPS
Washington, District of Columbia
09.2007 - 01.2021
  • Sorted and organized incoming mail for efficient distribution.
  • Operated mail processing equipment to ensure timely delivery.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment and manually sorted mail.
  • Trained new mailroom staff on procedures and equipment use.

Security Officer

Securitas Security Services USA
Washington , DC
08.2004 - 09.2007
  • Monitored premises to ensure safety and security of personnel and property.
  • Responded to alarms and incidents, coordinating with law enforcement when necessary.
  • Documented daily activities and reported unusual occurrences to management.
  • Trained new security staff on procedures, protocols, and emergency response plans.
  • Collaborated with team members to maintain effective communication during shifts.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors upon arrival at the facility entrance.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored CCTV surveillance to detect suspicious activity.

Education

High School Diploma -

Eastern High School
Washington, DC
06-1992

Skills

  • Conflict resolution
  • Report writing
  • Attention to detail
  • Customer service
  • Safety compliance
  • Team collaboration
  • Conflict de-escalation
  • Protecting people and property

Certification

  • DC Armed SPO Training
  • Firearms (9mm)
  • Handcuffing
  • Baton
  • OC Spray
  • BLS CPR & AED

Military

  • US Army 1998-2001

References

References available upon request.

Timeline

Dispatcher

Orion’s Harp LLC
05.2023 - 02.2024

Dispatcher

Pearl Transport LLC
10.2022 - 02.2023

Mail Processing Clerk

USPS
09.2007 - 01.2021

Security Officer

Securitas Security Services USA
08.2004 - 09.2007

High School Diploma -

Eastern High School

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