Michael Walker
Freetown
Summary
Results-driven Credit Controller at DHL Express, recognized for enhancing collection rates and reducing overdue debt through strategic account management. Proficient in credit analysis and skilled in active listening, I developed effective recovery strategies that improved cash flow and fostered strong customer relations, ensuring compliance with repayment obligations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Credit Controller
DHL Express
Freetown, Sierra Leone
09.2012 - 06.2024
- Enhanced collection rates through proactive account management and consistent client follow-ups.
- Reduced overdue debt by monitoring accounts and taking prompt actions on outstanding payments.
- Coordinated collection efforts with customer service, sales, and billing departments to decrease past due balances.
- Reviewed customer accounts for compliance with repayment obligations, ensuring timely resolutions.
- Maintained accurate records of all debtor communications for audit purposes.
- Collaborated across departments to address billing errors, facilitating quicker payments from clients.
- Developed collection recovery strategies to tackle customer issues and delinquent accounts.
- Executed credit appraisals and loan approvals using specialized software, improving cash flow.
Education
Master of Arts - Public Administration
Institute of Public Administration And Management
Freetown , Sierra Leone12.2014
Bachelor of Arts - Political Science And History.
Fourah Bay College
Freetown , Sierra Leone12.2009
Skills
- Risk evaluation and analysis
- Active listening
- Deadline-oriented approach
- Account reconciliation
- Advanced Excel proficiency
- Continuous improvement mindset
- Debt recovery strategies
- Credit analysis and control
- Ethical standards in conduct
- Credit scoring techniques
- Credit risk management
- Collection strategy development
Certification
Proficiency in Public Procurement
Timeline
Credit Controller
DHL Express
09.2012 - 06.2024
Master of Arts - Public Administration
Institute of Public Administration And Management
Bachelor of Arts - Political Science And History.
Fourah Bay College