Summary
Overview
Work History
Education
Skills
Award and Acknowledgements
Timeline
Generic

MICHAEL WALKER

Godley,TX

Summary

Seeking a position as an Assistant Veterans Services Officer Veterans County Services. Dedicated and empathetic counselor seeking to leverage strong communication skills and a deep understanding of various principles to support individuals in achieving personal growth and well-being. Committed to creating a safe, supportive environment and providing evidence-based guidance to help clients overcome challenges and reach their goals. Interviewed and counseled Veterans, family members and survivors for entitlements and VA benefits; Experienced filing disability claims and appeals with the Department of Veterans Affairs; VA accredited counselor for Veterans and surviving spouse for Eleven (11) years; Knowledgeable of VA laws, rules and regulations applicable to processing veteran’s claims and assessment

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Unemployed

03.2022 - 09.2026

Claims Benefit Advisor

Texas Veterans Commission
Fort Worth
04.2010 - 02.2022
  • Supervisor: Zachary Stoddard
  • Phone: 214.857.0402
  • Interviewed / counseled Veterans and family members and survivors for assess benefits
  • Prepared and filed claims and appeals with supporting evidence
  • Collaborated with community organizations to expand outreach efforts for veteran benefits information.
  • Counseled Veterans and surviving spouse and family members in obtaining benefits, rights, entitlements, consulted with media and legal staff in the development of pertinent evidence of claims
  • Established relationships with community partners and stakeholders prepared and submitted written reports
  • Maintained yearly accreditation with the Department of Veterans Affairs
  • Conducted outreach activities to identify Veterans and family members for assistance and supportive services
  • Ability to represent the agency at events and conducted briefing and presentation concerning Veteran’s benefits
  • Trained and mentored new counselors on best practices in benefits and stakeholders and client relations.
  • Guided veterans through complex benefits processes to ensure understanding and accessibility.
  • Ability to prepare, develop, and present written reports
  • Streamlined counseling procedures, enhancing efficiency in processing benefit claims and inquiries.
  • Responsible for management of daily workload through appointment book software
  • Works under close supervision with limited latitude for the use of initiative and independent judgement
  • Resolved complex benefits issues with prompt investigation and clear communication for all parties involved.
  • Performed routine work involving advising an assisting Veterans and eligible persons with Department of Veterans Affairs
  • Skilled in the use of computers and multi software applications
  • Strong ability analyzing information and problem solving
  • Developed training materials to enhance awareness of available veteran services and programs.
  • Streamlined benefits in the claims process, increased efficiency and accuracy in claims and appeal process.
  • Cultivated and deepened relationships with local businesses and stakeholders.
  • Provided subject matter expertise on eligibility, coverage, and other benefits matters.

Education

Bachelor of Science - Multimedia Design

Cameron University
Lawton, OK
05.2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Computer skills
  • Decision-making
  • Problem resolution
  • Dependable and responsible
  • Attention to detail

Award and Acknowledgements

Multi-Army awards and accolades. Two special performance awards, logistics certificate of appreciations, company certificates of appreciation, certified Army instructor, Five Instant recognition awards each in the amount of $1000.

Timeline

Unemployed

03.2022 - 09.2026

Claims Benefit Advisor

Texas Veterans Commission
04.2010 - 02.2022

Bachelor of Science - Multimedia Design

Cameron University