Michael Wall
Warranty Administrator
High Point,NC
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 4 years of related experience.
Overview
42
42
years of professional experience
Work History
Warranty Administrator
Bob King Hyundai / Genesis of Winston-Salem
Winston-Salem, NC
10.2021 - 03.2023
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Automotive Sales Professional
Bob King Hyundai / Genesis of Winston-Salem
Winston-Salem, NC
06.2020 - 10.2021
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Located merchandise across various stores to address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Vehicle Inventory Manager
Flow Automotive Companies
Greensboro, NC
02.2019 - 03.2020
- Organized and located inventory vehicles in staging areas according to make and model.
- Collaborated with sales managers to maintain levels of on-hand inventory.
- Coordinated with sales managers to guarantee timely delivery of inventory vehicles from outside dealerships.
- Oversaw the transfer of vehicles to and from outside dealerships in efficient manner.
Automotive Sales Professional
Flow Automotive Inc.
Greensboro, NC
06.2018 - 02.2019
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Security Officer
Allied Universal Security Services
Winston-Salem, NC
01.2018 - 06.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
Security Supervisor
G4S Secure Solutions
Winston-Salem, NC
09.2014 - 10.2017
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Collaborated with management to develop security policies and procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted regular patrols of facility to detect and deter security threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Supervised team of 15 security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Responded swiftly to security incidents and effectively resolved security issues.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
Security Supervisor
High Point University
High Point, NC
08.2012 - 09.2014
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Collaborated with management to develop security policies and procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted regular patrols of facility to detect and deter security threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Supervised team of 18 security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Established and maintained close working relationships with local law enforcement officers.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Managed security policies and procedures to promote safety and security of personnel and assets.
Police Sergeant
Greensboro Police Department
Greensboro, NC
08.1981 - 07.2011
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Answered emergency calls for help from citizens and business owners.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Established and enforced employee performance policies.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Monitored development of new technologies and tactics to improve police department activities.
- Supervised and coordinated daily operations of patrol shifts of up to 9 officers.
- Developed and maintained positive relationships with community members.
- Served as mentor and role model to junior officers.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
Education
Business Administration
NC A&T State University
Greensboro, NCSkills
Factory recalls knowledge
Timeline
Warranty Administrator
Bob King Hyundai / Genesis of Winston-Salem
10.2021 - 03.2023
Automotive Sales Professional
Bob King Hyundai / Genesis of Winston-Salem
06.2020 - 10.2021
Vehicle Inventory Manager
Flow Automotive Companies
02.2019 - 03.2020
Automotive Sales Professional
Flow Automotive Inc.
06.2018 - 02.2019
Security Officer
Allied Universal Security Services
01.2018 - 06.2018
Security Supervisor
G4S Secure Solutions
09.2014 - 10.2017
Security Supervisor
High Point University
08.2012 - 09.2014
Police Sergeant
Greensboro Police Department
08.1981 - 07.2011
Business Administration
NC A&T State University