Michael Wall
Warranty Administrator
High Point,NC
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 4 years of related experience.
Overview
42
42
years of professional experience
Work History
Warranty Administrator
Bob King Hyundai / Genesis of Winston-Salem
Winston-Salem, NC
10.2021 - 03.2023
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Automotive Sales Professional
Bob King Hyundai / Genesis of Winston-Salem
Winston-Salem, NC
06.2020 - 10.2021
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Located merchandise across various stores to address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Vehicle Inventory Manager
Flow Automotive Companies
Greensboro, NC
02.2019 - 03.2020
- Organized and located inventory vehicles in staging areas according to make and model.
- Collaborated with sales managers to maintain levels of on-hand inventory.
- Coordinated with sales managers to guarantee timely delivery of inventory vehicles from outside dealerships.
- Oversaw the transfer of vehicles to and from outside dealerships in efficient manner.
Automotive Sales Professional
Flow Automotive Inc.
Greensboro, NC
06.2018 - 02.2019
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Security Officer
Allied Universal Security Services
Winston-Salem, NC
01.2018 - 06.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
Security Supervisor
G4S Secure Solutions
Winston-Salem, NC
09.2014 - 10.2017
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Collaborated with management to develop security policies and procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted regular patrols of facility to detect and deter security threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Supervised team of 15 security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Responded swiftly to security incidents and effectively resolved security issues.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
Security Supervisor
High Point University
High Point, NC
08.2012 - 09.2014
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Collaborated with management to develop security policies and procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted regular patrols of facility to detect and deter security threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Supervised team of 18 security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Established and maintained close working relationships with local law enforcement officers.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Managed security policies and procedures to promote safety and security of personnel and assets.
Police Sergeant
Greensboro Police Department
Greensboro, NC
08.1981 - 07.2011
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Answered emergency calls for help from citizens and business owners.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Established and enforced employee performance policies.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Monitored development of new technologies and tactics to improve police department activities.
- Supervised and coordinated daily operations of patrol shifts of up to 9 officers.
- Developed and maintained positive relationships with community members.
- Served as mentor and role model to junior officers.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
Education
Business Administration
NC A&T State University
Greensboro, NCSkills
Factory recalls knowledge
Recordkeeping skills
Compliance reviews
Appointment Scheduling
Claims submissions
Paperwork processing
Data integrity
Excellent administrative abilities
Collaborative relationships
Insurance coverage verification
Documentation abilities
Reporting skills
Great mathematical skills
Timeline
Warranty Administrator
Bob King Hyundai / Genesis of Winston-Salem
10.2021 - 03.2023
Automotive Sales Professional
Bob King Hyundai / Genesis of Winston-Salem
06.2020 - 10.2021
Vehicle Inventory Manager
Flow Automotive Companies
02.2019 - 03.2020
Automotive Sales Professional
Flow Automotive Inc.
06.2018 - 02.2019
Security Officer
Allied Universal Security Services
01.2018 - 06.2018
Security Supervisor
G4S Secure Solutions
09.2014 - 10.2017
Security Supervisor
High Point University
08.2012 - 09.2014
Police Sergeant
Greensboro Police Department
08.1981 - 07.2011
Business Administration
NC A&T State University