Michael Wall

Work History

IT Service Tech

11.2023 - Current

Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
Performed routine maintenance on systems and networks to enhance performance and reliability.
Configured and installed new workstations, including peripherals, to meet organizational standards.
Assisted in network monitoring and troubleshooting, contributing to system stability and security.
Provided technical support via phone, email, and in-person, maintaining high customer satisfaction levels.
Maintained office PCs, networks and mobile devices.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.

Caterer's Warehouse

04.2012 - 10.2023

Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up work stations for employees.
Diagnosed and troubleshot hardware, software and network issues.
Researched and identified solutions to technical problems.
Maintained servers and systems to keep networks fully operational during peak periods.
Maintained inventory management and sales management software.
Maintained and update company website as required.