Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wallace

Boise,ID

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Bail Bonds Director

Mr. Bail
01.2022 - 09.2023
  • Manage day-to-day operations of the bail bonds office, ensuring smooth workflow and adherence to legal regulations.
  • Oversee and supervise staff, including bail agents, administrative assistants, and clerks.
  • Assess and approve bond applications by evaluating financial stability, collateral, and risk.
  • Establish and maintain relationships with courts, law enforcement, attorneys, and detention centers.
  • Monitor client compliance with court appearances and bail conditions, taking action on forfeitures if necessary.
  • Handle financial transactions, including premium collection, payment processing, and maintaining accurate financial records.
  • Negotiate payment plans for clients and ensure timely collection of outstanding balances.
  • Maintain and update client case files, ensuring all legal documents and paperwork are accurate and filed properly.
  • Ensure compliance with state laws, regulations, and industry best practices governing bail bonds.
  • Conduct periodic staff training on legal changes and office protocols.
  • Address and resolve customer issues or disputes professionally.

Network Security Engineer

Perspecta
01.2020 - 11.2022
  • Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
  • Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
  • Worked with business partners to balance requirements, security and risk reduction.
  • Worked with Navy, Marine Corps, and Department of Defense personelle on confidential projects.
  • Accounted for, prevented and located all security threats with heavy documentation.

General Manager

Alladin's Egyptian Cuisine
03.2019 - 06.2020
  • Implemented approaches that put both the customer and employee first.
  • Effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Dealt with all Hiring and Onboarding proccessing of new staff.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, balancing customer traffic and employee needs.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.

Education

Airliner Transport Pilot Rating - Aviation

Silverhawk Aviation Academy
Caldwell, ID
01.2028

Associate of Science - Cybersecurity

College of Western Idaho
Boise
05.2021

Skills

  • Staff Development
  • Conflict Resolution
  • Charismatic Leader
  • Team Management
  • Hiring and Retention
  • Financial Reporting
  • Fast Learning
  • Scheduling and Task Delegation Expert

Timeline

Bail Bonds Director

Mr. Bail
01.2022 - 09.2023

Network Security Engineer

Perspecta
01.2020 - 11.2022

General Manager

Alladin's Egyptian Cuisine
03.2019 - 06.2020

Airliner Transport Pilot Rating - Aviation

Silverhawk Aviation Academy

Associate of Science - Cybersecurity

College of Western Idaho

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Michael Wallace