Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Michael Wallendorf

Duluth,MN

Summary

Dependable and highly-motivated college student with a desire to take on new challenges and excel in the actuarial field. Unyielding work ethic, outstanding mathematical abilities, and exceptional interpersonal skills. Seeking an entry-level internship to gain hands-on experience while developing networking possibilities.

Overview

4
4
years of professional experience

Work History

Student Worker and Engineer

Regent University
Virginia Beach, VA
10.2023 - Current
  • Completed scheduled services and installations.
  • Conducted preventive maintenance and repairs on equipment.
  • Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
  • Maintained records of daily cleaning activities and equipment usage.
  • Implemented troubleshooting techniques to resolve issues.
  • Consistently maintained an orderly working environment.
  • Assisted with setting up furniture for meetings and events within the facility.
  • Repaired machines, equipment or structures using tools or equipment.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Collaborated with coworkers on a daily basis to discuss new opportunities and strategies.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional and reliable service..
  • Completed day-to-day duties accurately and efficiently.
  • Participated in team meetings to discuss project progress updates.
  • Performed testing to determine functionality or optimization.
  • Implemented proven methods to optimize production while meeting financial goals and providing cost savings.
  • Finished projects on time and within budget.
  • Executed investigation processes to assess functionality and practicability of engineering structures and elements.
  • Advised management on best practices for improving engineering operations.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Reviewed customer complaints regarding product performance or functionality issues.
  • Understood and followed oral and written directions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cashier/Pro Staff/General Laborer

King's Outdoor Experience
Duluth, MN
03.2020 - Current
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Answered customers' questions and provided information on store procedures or policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees.
  • Performed other duties as assigned by management.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management and CEO for providing exceptional customer service.
  • Completed variety of physical labor tasks.

Education

Bachelor of Science - Mathematics

Regent University
Virginia Beach
05-2025

Skills

  • Client Interaction
  • Telephone and Email Etiquette
  • Superior Mathematical Abilities
  • Verbal and Written Communication
  • Proficient with Excel
  • Reporting Skills
  • Reliable in both Team and Individual Project Settings
  • Excellent, Mature Work Ethic
  • Strong Willingness to Learn

Affiliations

  • Outdoor adventures (fishing, hunting, camping, boating, etc.)
  • Archery
  • Trap shooting
  • Running
  • Weight training
  • Traveling
  • Reading
  • Writing
  • Videography

Accomplishments

  • Have participated in two community outreach trips to a children's home in Reynosa, Mexico, and was noted by team leaders for my work ethic and social skills.
  • Led youth church discussion groups on multiple occasions.

References

References available upon request.

Timeline

Student Worker and Engineer

Regent University
10.2023 - Current

Cashier/Pro Staff/General Laborer

King's Outdoor Experience
03.2020 - Current

Bachelor of Science - Mathematics

Regent University

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Michael Wallendorf