Summary
Overview
Work History
Education
Skills
Timeline
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Michael Walls

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Willing to go the extra mile to get the job done.

Overview

15
15
years of professional experience

Work History

Bartender/Server Trainer

Matey's
04.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Head Bartender

Journeyman Distillery
01.2017 - 01.2023
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.

Bartender

New Buffalo Yacht Club
01.2014 - 11.2016
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Restaurant Manager

Duneland Beach Inn
03.2009 - 12.2013
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Led and directed team members on effective methods, operations, and procedures.

Education

High School Diploma -

Laporte High School
La Porte, IN

Associate of Arts - Hospitality And Tourism Management

Purdue University Calumet
Hammond, IN

Associate of Science - Business Management

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2010

Skills

  • Operations Management
  • Customer Engagement
  • Staff Management
  • Customer Loyalty
  • Customer-Oriented
  • Point of Sale (POS) System Operation
  • Performance Improvement
  • Organization and Prioritization
  • Interpersonal Skills
  • Money Handling
  • ServSafe Food Manager

Timeline

Bartender/Server Trainer

Matey's
04.2023 - Current

Head Bartender

Journeyman Distillery
01.2017 - 01.2023

Bartender

New Buffalo Yacht Club
01.2014 - 11.2016

Restaurant Manager

Duneland Beach Inn
03.2009 - 12.2013

High School Diploma -

Laporte High School

Associate of Arts - Hospitality And Tourism Management

Purdue University Calumet

Associate of Science - Business Management

Ivy Tech Community College of Indiana

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Michael Walls