Michael Walls
Toone,TN
Summary
With 17 years of experience, I am a leader in Network Administration, Programming, and Telecommunications. My expertise spans these areas, providing a strong background to tackle complex challenges. A quick study by nature, I possess the energy and organizational skills to effectively manage multiple projects simultaneously. Thriving under pressure, I consistently meet demanding deadlines with success.
Overview
25
25
years of professional experience
Work History
Welder
TKE Elevators
08.2022 - Current
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Fabricated shop parts directly from blueprints.
Multi-Proprty Systems Manager
Marriott International
12.2014 - 06.2017
- Served as Systems Manager that helped oversee the first of its kind $16 million dollar renovation of the Charlotte Marriott City Center in 2016
- Responsible for creating and managing yearly Capital Expenditures budgets and projects for 2 Marriott properties
- Setup, maintain and support HP managed network switches
- Setup, maintain and support Windows workstations as well Windows servers
- Managed property’s credit card industry compliance program
- Spearheaded cost-saving efforts, transitioning to cloud-based system and virtualization.
Multi-Proprty Systems Manager
Marriott International
12.2009 - 12.2014
- Responsible for creating and managing yearly Capital Expenditures budgets and projects for 2 Marriott Fullservice properties
- Successfully managed and won bid and project for six-figure project definition and design phase
- Setup, maintain and support Windows workstations as well Windows servers
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Managed property’s credit card industry compliance program
IT Technician
Marriott International
03.2008 - 12.2009
- Complete property based initiatives on time and within budget
- Manage and process equipment orders and budgets
- Manage equipment and software rollouts for all systems
- Promote cost savings initiative from the IT perspective
- Maintain and manage Local Area Networks for 4 metro Atlanta Hotels
- Audit and manage systems ID’s for Local Network applications
Earthlink Help Desk Account Supervisor
Ryla Teleservices
09.2007 - 03.2008
- PM Supervisor for Earthlink’s Tier 2 DSL support phone center
- Provided Tier 2 support for Earthlink’s High Speed subscribers
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
Network Admin/Telecommunication Analyst
First American Title
06.1999 - 10.2006
- Project coordinator for the development and maintenance of Telco database app used to record monthly billing records
- Project coordinator for Phone systems installs for Southern California region
- Audited phone bills for Southern California region, found over $200,000 in billing errors over 2 year period
- Preformed local MAC support on Avaya Definity System
- Provided Level 2 support for Midwest region support center
- Provided local primary Level 2 support for office containing over 100 users
Education
Tech Talent South Boot Camp
01.2016
Tennessee State University
01.1994
Skills
- Microsoft Windows
- Microsoft Office
- Microsoft OneNote
- Microsoft Server
- IT infrastructure management
- System troubleshooting
- IT asset management
- Backup and recovery
Timeline
Welder
TKE Elevators
08.2022 - Current
Multi-Proprty Systems Manager
Marriott International
12.2014 - 06.2017
Multi-Proprty Systems Manager
Marriott International
12.2009 - 12.2014
IT Technician
Marriott International
03.2008 - 12.2009
Earthlink Help Desk Account Supervisor
Ryla Teleservices
09.2007 - 03.2008
Network Admin/Telecommunication Analyst
First American Title
06.1999 - 10.2006
Tennessee State University
Tech Talent South Boot Camp
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