Summary
Overview
Work History
Education
Skills
Websites
Frameworks
Timeline
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Michael Walsh

Fuquay-Varina,NC

Summary

Offering strong interpersonal skills and passion for developing client relationships in dynamic environment. Brings ability to quickly grasp industry-specific needs and utilize project management tools to enhance client satisfaction. Ready to use and develop communication and organizational skills in customer facing roles

Overview

28
28
years of professional experience

Work History

Engagement Manager

MongoDB
01.2021 - 03.2025
  • Assist customers with challenges and propose relevant solutions
  • Work with team members and partners to ensure accurate understanding of services required by the customer
  • Assist delivery teams to ensure customer satisfaction
  • Accurately communicate timelines and activities of projects to customers and align on outcomes
  • Advocated for customer-centric approaches within team, leading to more tailored and effective solutions.


Engagement Manager

Datastax
01.2020 - 01.2021
  • Coordinate, manage and track resources to deliver quality for DataStax customers
  • Established clear communication channels between team members and stakeholders, promoting transparency in decision-making processes throughout engagements.
  • Manage project resources including offshore and partners
  • Leveraging personal experience to build and influence relationships with senior leaders in IT
  • Consulted with teams on established best practices and process improvements.
  • Spearheaded client engagement strategies, significantly enhancing long-term relationships through personalized service plans.

Lead Consultant

Virtual Clarity
01.2018 - 01.2020
  • Led the development of customized solutions for clients based on their unique business needs and requirements.
  • Trusted Advisor driving Cloud adoption and driving Hybrid cloud transformations
  • Leveraging personal experience to influence relationships with senior leaders
  • Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
  • Translate customer goals into technical specifications to drive SOW and Roadmap creation
  • Developed custom solutions based upon clients' strict requirements.

Architect Lead

Hewlett Packard Enterprise
01.2005 - 01.2018


  • Managed delivery teams of 4 to 30 consultants
  • Leveraging personal experience to influence relationships with senior leaders
  • Successfully drives adoption of IT Management Practices covering Security, Monitoring, and Automation Services
  • Lead Hybrid Cloud and Cloud Migration projects across AWS and Azure
  • Fostered culture of innovation within architectural team, encouraging exploration of creative design solutions.
  • Attended team meetings to resolve technical and project issues and review project schedules.

Technical Sales Engineer

QuickStart Consulting Inc.
01.1997 - 01.2000
  • Conducted market research to identify new opportunities and target markets.
  • Collaborated with engineering teams to develop innovative products that addressed specific customer pain points.
  • Generated significant revenue growth through the development and implementation of strategic sales plans.
  • Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
  • Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives.
  • Captured opportunities for additional sales during project implementation and rollout with existing accounts.

Education

High School Diploma -

Aviation High School / Queensborough Community
Queens, NY

Skills

  • Sales Force
  • SaaS Platforms
  • MS office
  • MS Project
  • MS Powerpoint
  • Cloud
  • Service Management
  • Google Office
  • Project planning
  • Stakeholder management
  • Problem-solving
  • Computer Languages (python , C)

Frameworks

  • Open Group TOGAF
  • IT4IT

Timeline

Engagement Manager

MongoDB
01.2021 - 03.2025

Engagement Manager

Datastax
01.2020 - 01.2021

Lead Consultant

Virtual Clarity
01.2018 - 01.2020

Architect Lead

Hewlett Packard Enterprise
01.2005 - 01.2018

Technical Sales Engineer

QuickStart Consulting Inc.
01.1997 - 01.2000

High School Diploma -

Aviation High School / Queensborough Community

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Michael Walsh