Summary
Overview
Work History
Education
Skills
Affiliations And Memberships
Core Technical Competencies
Awards
Timeline
Generic

Michael Walsh

Highland Mills,NY

Summary

Technical Project Manager with 20 years of experience in driving revenue growth through effective product launches and systems implementations. Demonstrated adaptability to evolving demands from stakeholders and projects. Expertise in fostering team morale while managing complex project requirements and meeting tight deadlines. Proven track record in leading defect-free product deployments through collaboration with development, quality assurance, and business analysts.

Overview

25
25
years of professional experience

Work History

Technical Project Manager/Release Manager

Medical Answering Services LLC.
Syracuse, NY
12.2024 - Current
  • Lead weekly status meetings with stakeholders to review progress and address issues.
  • Advised senior management on decisions related to technical aspects of projects.
  • Provided guidance and support to team members when needed to meet project objectives.
  • Managed multiple software implementations, system upgrades, and bug fixes under competing deadlines.
  • Implemented process improvements which resulted in increased efficiency across various departments.
  • Ensured compliance with company policies as well as industry standards throughout all stages of the project.
  • Identified areas where processes or procedures could be improved upon.
  • Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.

Technical Project Manager – Learning Technology

Audible
Newark, NJ
07.2022 - 02.2023
  • Managed the rollout of the Learning Experience Platform (LXP), as well as Audible’s learning curation strategy
  • Created and maintained a plan for the rollout project, bringing knowledge of system implementation/administration challenges and risks in order to create a realistic path forward
  • Worked with vendor customer success manager and internal L&D team to plan and track tasks, dependencies and deliverables.
  • Lead weekly status meetings with stakeholders to review progress and address issues.
  • Reviewed deliverables prepared by team before passing to client.
  • Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
  • Provided guidance and support to team members when needed to meet project objectives.
  • Facilitated resolution of conflicts among team members or stakeholders.
  • Established relationships with external partners, clients who may provide services, products needed for successful completion of a project.
  • Oversee resource utilization and delivery
  • Assess risks and determine mitigation
  • Proactively kept team members on deadlines in an effective but positive way.

Technical Project Manager – Global Learning & Development

Verizon
Basking Ridge, NJ
07.2004 - 12.2021
  • Managed special projects for the Global L&D Organization to drive user engagement of Learning Management Systems (LMS) that improved operational efficiencies and met workflow goals.
  • Developed project plans, identified resources and established timelines for completion.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Lead weekly status meetings with stakeholders to review progress and address issues.
  • Negotiated contracts with vendors and suppliers to secure the best prices for materials and services needed on projects.
  • Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
  • Ensured compliance with company policies as well as industry standards throughout all stages of the project.
  • Advised senior management on decisions related to technical aspects of projects.
  • Facilitated resolution of conflicts among team members or stakeholders.
  • Maintained detailed documentation regarding each stage of the project.
  • Established relationships with external partners, clients who may provide services, products needed for successful completion of a project.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
  • Solely responsible for the support of VZKnowledge, a document authoring and archiving tool, for all of Global L&D
  • Lead the implementation of the Adobe Connect Professional webinar software, Indirect Agent migration to VZLearn, Enhanced Search, Indirect Agent Self-Serve Reporting, Learning Portal, Learning Experience Evolution Project, QuestionMark, QMindshare, Qualtrics, mLevel, as well as others
  • Responsible for Learning Curation, as well as for determining and creating paths and plans for learning across the enterprise
  • Lead and support the research, development, implementation, and day to day administration of Verizon’s Learning Experience Platform (LXP), which is utilized enterprise-wide
  • Longtime LMS Administrator, recognized as the Subject Matter Expert (SME) on internal LMS and support.
  • Assist in in the support of training internal customers across the organization that include Training Leadership, Area Administrators and Coordinators, Instructors, and students.
  • Managed the Verizon Wireless’ vendor-hosted External Learning Management System (LMS) until that audience implemented the Learning Portal.
  • Partner with the Resource Management team on the implementation of VZTrain for ILT and serve as the primary point of contact for VZTrain from a GL&D standpoint.
  • Played large role in the conversion of OutStart to QuestionMark, implementing an assessment tool across the enterprise, working in partnership with other parts of the business and IT.
  • Maintain the B2B New Hire Portal for simple scheduling and communication of New Employee Training.
  • Support several key areas of the business including Skillsoft, LinkedIn Learning, Harvard Business Publishing, Pluralsight, The Training Arcade, QuestionMark, Qmindshare, mLevel, Qualtrics, and Adobe Connect.
  • Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
  • Participated in daily Scrum meetings to update on project progress.
  • Evaluated projects for issues, alleviating problems and distractions to meeting team goals.

Java Programmer

Verizon
Orangeburg, New York
08.2000 - 07.2004
  • Ensured that all system requirements are identified, prioritized with the user community and incorporated into system development plans
  • Experienced in WEB development tools: JAVA, VisualAge Java, WebSphere Studio Application Developer 4.0 &5.0, WebSphere 3.5.5, 4.0, 5.0 with strong Systems Analysis and Design expertise
  • Analyzed, developed, enhanced, coded, tested, documented and implemented system modifications to web enable existing applications
  • Modifications included new development projects as requested by the business, conversions of new regions, and performance tuning
  • Planned and designed phases for the web-enabling of the I2K Billing System
  • Analyzed user requirements, business rules, and feasibility of prospective online solutions
  • Knowledge of DB2 and its related platforms, i.e
  • Mainframe, UNIX
  • Worked closely with offsite development teams and users to streamline development processes
  • Created online GUI applications for internal customers.

Education

Master of Science - Management Information Systems

Stevens Institute of Technology
01-2009

Bachelor of Arts - Computer Science

Pace University
01-2004

Associate of Applied Science - Computer Science

Rockland Community College
01-1996

Skills

  • Learning Management Systems
  • Learning Experience Platforms
  • Web Development
  • Vendor Management
  • Presentation Skills
  • Project Leadership
  • Strategic Planning
  • Quality Assurance
  • Technical leadership
  • Requirements Analysis
  • Vendor Relationship Management
  • Project Management
  • Resource Coordination
  • Stakeholder Communication
  • Team Management
  • Technical Troubleshooting
  • Schedule Management
  • Stakeholder Relations
  • Risk Mitigation
  • System Upgrades
  • Firewall Management
  • Disaster Recovery
  • Effective Communication
  • Troubleshooting and diagnosis
  • Interpersonal and written communication
  • User Acceptance Testing
  • Data Validation
  • Project Planning
  • Regression Testing
  • Test case development
  • Functional Testing
  • Defect tracking
  • Quality Improvement
  • Requirements Gathering
  • Usability Testing
  • Software testing
  • Software quality assurance knowledge
  • Data Analysis

Affiliations And Memberships

  • Elected Member, Mu Alpha chapter of the Alpha Sigma Lambda Honor's Fraternity at Pace University.
  • Member, Alpha Sigma Lambda Honor Society for nontraditional adult students.
  • Member, Golden Key International Honour Society.
  • Elected Member, Upsilon Pi Epsilon Computing Sciences Honors Fraternity.
  • Member – IEEE (The Institute of Electrical and Electronics Engineers).

Core Technical Competencies

  • Adobe Connect
  • Degreed
  • Cornerstone
  • EdCast
  • PeopleSoft
  • OutStart
  • QuestionMark
  • QMindshare
  • Qualtrics
  • MLevel
  • The Training Arcade
  • Jira
  • Slack
  • Wrike
  • EdCast
  • Java
  • JavaScript
  • SQL
  • Database Administration
  • Document Management Systems
  • VisualAge Java
  • WebSphere Studio Application Developer 4.0 and 5.0

Awards

  • Bell Atlantic Mobile President’s Award for Excellence for work in creating and maintaining ACSS and InfoManager for the New York Metropolitan Region.
  • Bell Atlantic Mobile Sapphire Award for work on the implementation of ACSS and InfoManager.
  • Received 12 “Building Our Success” awards and 5 “SPOT” awards since joining Global Learning & Development in July 2004.

Timeline

Technical Project Manager/Release Manager

Medical Answering Services LLC.
12.2024 - Current

Technical Project Manager – Learning Technology

Audible
07.2022 - 02.2023

Technical Project Manager – Global Learning & Development

Verizon
07.2004 - 12.2021

Java Programmer

Verizon
08.2000 - 07.2004

Master of Science - Management Information Systems

Stevens Institute of Technology

Bachelor of Arts - Computer Science

Pace University

Associate of Applied Science - Computer Science

Rockland Community College

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