Michael Walsh
Suwanee,GA
Summary
Motivated and results-driven business professional with a BBA in Business Management from the University of North Georgia. Demonstrates proven leadership in staffing, operations, and client engagement, with a track record of improving efficiency and driving revenue growth. Experienced in managing teams, coordinating logistics, and cultivating strong customer relationships. Brings a competitive edge and a team-oriented mindset from a background in college athletics.
Overview
7
7
years of professional experience
Work History
Account Manager
USA Management
Roswell, GA
04.2024 - 12.2024
- Recruited, hired, and onboarded lifeguards and regional pool managers to ensure proper staffing levels.
- Created and maintained detailed staffing schedules to align with seasonal demand and operational needs.
- Conducted comprehensive training programs for lifeguards and managers, emphasizing safety, customer service, and operational excellence.
- Negotiated and secured management contracts with clients seeking professional pool operations services.
- Acted as the main point of contact for client relations, ensuring satisfaction and compliance with local and state regulations.
- Oversaw logistics, budgeting, and coordination between regional teams to maintain consistent service quality across all locations.
Wine Steward
Montaluce Winery and Estates
Dahlonega, GA
10.2020 - 11.2022
- Generated a 15% increase in overall company sales through fostering strong, repeat customer relationships.
- Operated the POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested options for food allergy concerns.
- Cleared and reset tables to keep the dining room and work areas clean.
Food Service Worker
Aramark
Dahlonega, GA
09.2019 - 03.2020
- Maintained pristine work areas, resulting in a perfect food safety and regulations rating of 100 for the year 2019.
- Greeted customers at the counter to fulfill requests and answer questions.
- Complied with safety procedures and hospitality policies at all times.
Management Staff Member
St, Ives Country Club
Johns Creek, GA
05.2018 - 09.2019
- Excelled in a versatile position, fulfilled duties specialized in supervising and organizing large events within a country club, managed over 20 events, and generated over $1 million in sales.
- Maintained positive customer relations by addressing problems head-on, and implementing corrective actions.
- Facilitated communication between staff and management to enhance service quality.
Education
Business Management
University of North Georgia
Dahlonega, GA12-2023
North Gwinnett High School
Suwanee, GA05-2019
Skills
- Problem-solving expertise
- Customer service skills, proven leadership qualities
- Highly effective communicator, proven ability to collaborate in a team setting
Timeline
Account Manager
USA Management
04.2024 - 12.2024
Wine Steward
Montaluce Winery and Estates
10.2020 - 11.2022
Food Service Worker
Aramark
09.2019 - 03.2020
Management Staff Member
St, Ives Country Club
05.2018 - 09.2019
Business Management
University of North Georgia
North Gwinnett High School
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