Michael Waltz
RAVENA,New York
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Professional with high standards and strong experience, ready for role in program support. Proven ability to drive results through effective team collaboration and adaptability. Skilled in project coordination, administrative tasks, and problem-solving, ensuring efficient operations. Known for reliability, flexibility, and achieving outcomes aligned with organizational
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Program Aide
NYS Department of Health
02.2021 - Current
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
Student Loan Collector
NYS Higher Education
02.2005 - 02.2021
- Collaborated with cross-functional teams to develop strategies for addressing high-risk accounts, promoting a proactive approach to loan recovery efforts.
- Reduced delinquency rates by implementing effective communication strategies and payment plans tailored to individual borrowers.
- Exceeded performance metrics consistently by adhering to established protocols while applying creative problem-solving techniques during negotiations.
- Assisted borrowers in understanding their financial obligations, explaining complex loan terms, interest rates, and repayment schedules.
Education
Associate of Arts - Business Administration
Bryant And Stratton College
Albany, NY05-2018
Skills
- Effective communication
- Healthy learning environment
- Teamwork and collaboration
- Supply and inventory oversight
Timeline
Program Aide
NYS Department of Health
02.2021 - Current
Student Loan Collector
NYS Higher Education
02.2005 - 02.2021
Associate of Arts - Business Administration
Bryant And Stratton College
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