Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
Merchandiser
Nevada Beverage
11.2023 - Current
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Answered customer questions regarding store merchandise, department information, and pricing.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Verified products appeared at correct locations in proper quantities.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Merchandiser
Southern Glazer's Wine and Spirits
08.2021 - 09.2024
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Answered customer questions regarding store merchandise, department information, and pricing.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Verified products appeared at correct locations in proper quantities.
General Manager
Taco Bell
03.2018 - 10.2019
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Pizza Hut
04.2007 - 07.2011
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Associate of Science - Computerized Business Management
Trend Business College
Yakima, WA
08-1988
High School Diploma -
Zillah Sr. High
Zillah, WA
06-1986
Skills
Reliable and punctual
Friendly and outgoing
Stock rotation
Pricing and shelf labeling
Maintaining stock levels
Stock replenishment
Merchandise planning
Visual merchandising
Store maintenance
Pricing and signage updates
Sales techniques
Product inventory counts
Vendor relations
Pricing controls
Customer relationship management (CRM)
Space planning
Timeline
Merchandiser
Nevada Beverage
11.2023 - Current
Merchandiser
Southern Glazer's Wine and Spirits
08.2021 - 09.2024
General Manager
Taco Bell
03.2018 - 10.2019
General Manager
Pizza Hut
04.2007 - 07.2011
Associate of Science - Computerized Business Management
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters