Michael Ward
Meridian,ID
Summary
Dynamic Assistant Manager at Supportive Partnerships and Innovative Partnership, skilled in client relations management and effective team leadership. Achieved operational excellence by streamlining processes and enhancing team productivity. Developed training programs that empowered staff, fostering a positive work environment and improving resident satisfaction through analytical problem-solving and strategic decision-making.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Supportive Partnerships and Innovative Partnership
08.2019 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized office environment to enhance the resident experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to residents, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving resident service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and residents.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enhanced team productivity by streamlining operational processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, resident service skills and analytical nature to resolve resident concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
GED -
Middleton High
Middleton, ID05-2006
Skills
- Client relations management
- Effective team leadership
- Analytical problem-solving
- Effective strategic decision-making
- Organizational time strategies
- Team empowerment
- Team development
- Workforce management
- Staff scheduling management
- Process optimization expertise
- Team skill enhancement
- Training program development
- Assessing employee performance metrics
Timeline
Assistant Manager
Supportive Partnerships and Innovative Partnership
08.2019 - 04.2025
GED -
Middleton High
Similar Profiles
Allison MorrisAllison Morris
Bachelor of Social Work Intern at Supportive Housing & Innovative Partnership Inc.Bachelor of Social Work Intern at Supportive Housing & Innovative Partnership Inc.
Emma ConferEmma Confer
Counselor-in-Training and Kitchen Manager at Supportive Partnerships For YouthCounselor-in-Training and Kitchen Manager at Supportive Partnerships For Youth
Stevie HamlinStevie Hamlin
Munitions Logistics Coodinator at Innovative Technology PartnershipsMunitions Logistics Coodinator at Innovative Technology Partnerships
Cody PeacockCody Peacock
Sales Associate at Pro Image SportsSales Associate at Pro Image Sports
Sophia PradoSophia Prado
Barista/Shift Lead at Dutch Bros CoffeeBarista/Shift Lead at Dutch Bros Coffee