Michael Ward
Utica,MI
Summary
Results-driven Branch Manager with 6 years of experience in leading teams to achieve sales targets and deliver exceptional customer service. Skilled in workforce solutions development, strategic planning, and conflict resolution. Adept at managing P&L, recruiting top talent, and fostering a culture of safety and excellence.
Overview
6
6
years of professional experience
Work History
Branch Manager
People Ready
12.2024 - Current
- Executed branch sales strategy by sourcing and qualifying new leads, developing workforce solutions, and pricing and closing orders
- Managed and grew existing customer accounts by closing additional up-sell and cross-sell opportunities, emphasizing consistent communication
- Oversaw recruiting efforts to ensure a qualified talent pool met customer demand
- Strategically managed branch profit and loss (P&L)
- Handled complaints, disputes, grievances, and conflicts through negotiation and conflict resolution skills
- Hired, managed, trained, and coached branch staff, setting performance goals and professional development plans
- Streamlined processes for operational efficiency and excellence
- Ensured timely dispatch of workers, servicing of customer orders, and payout processing
- Created a culture of safety by conducting site visits and engaging with customers and temporary job seekers
- Managed workers' compensation claims.
Independent Contract Recruiter
Ambassador Management Group
12.2022 - 03.2023
- Evaluated candidate strengths and weaknesses through effective screening processes
- Operated and maintained applicant tracking and candidate management systems
- Verified applicant references and employment details
- Developed recruiting strategies and built networks
- Utilized social media platforms and online job boards for advertising and engaging potential candidates.
- Reduced time-to-fill for open positions by proactively sourcing qualified candidates through various channels.
Corporate Recruiter
U.S. Xpress
09.2021 - 11.2022
- Collaborated with departments to define job qualifications
- Facilitated new hire orientation and scheduling
- Operated and maintained applicant tracking systems
- Developed recruiting strategies and maintained position filing system
- Conducted paperwork and work authorization processes for new hires
- Oversaw full-cycle recruiting and managed candidate pools.
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
Regional Account Representative
Waste Pro USA
09.2020 - 05.2021
- Strengthened customer relationships through proactive account management
- Identified sales growth opportunities and built relationships with potential advertisers
- Utilized targeted questioning to understand prospect needs
- Handled customer complaints and facilitated negotiations
- Developed new business relationships and maintained existing accounts
- Maintained detailed records of daily activities.
- Increased customer satisfaction by addressing and resolving account issues promptly and professionally.
- Identified potential upsell opportunities within existing accounts, contributing to revenue growth and expansion.
Employment Recruiter
Express Employment Professionals
03.2018 - 09.2020
- Streamlined interview process for efficiency by implementing structured interview techniques and guidelines.
- Enhanced candidate pool by utilizing various sourcing methods, including job boards, social media, and referrals.
- Reduced time-to-hire with proactive recruitment strategies, such as targeted outreach and networking events.
- Increased placement rates through effective screening and assessment of candidates'' skills, experience, and fit with company culture.
- Facilitated successful onboarding of new hires by coordinating orientation sessions and ensuring completion of necessary paperwork.
- Negotiated competitive salary packages with candidates to secure top talent while staying within budget constraints.
- Ensured legal compliance in all aspects of recruiting activities, including adherence to equal opportunity guidelines and data privacy regulations.
Education
Associate of Applied Science in Business Management -
Oakland Community College
Auburn Hills, MISkills
- Proficient in applicant tracking systems and candidate management software
- Strong communication, negotiation, and conflict resolution skills
- Strategic planning and execution abilities
- Leadership and team development expertise
- Excellent organizational and time management skills
- Interviewing and Hiring
- Sales professional
- Operational Reports
- Customer Service
- Collections
- Marketing
- Client Relationship Management
Timeline
Branch Manager
People Ready
12.2024 - Current
Independent Contract Recruiter
Ambassador Management Group
12.2022 - 03.2023
Corporate Recruiter
U.S. Xpress
09.2021 - 11.2022
Regional Account Representative
Waste Pro USA
09.2020 - 05.2021
Employment Recruiter
Express Employment Professionals
03.2018 - 09.2020
Associate of Applied Science in Business Management -
Oakland Community College