MICHAEL WARD
Royse City,TX
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Experienced Area Supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over [Number] years in the field. Dedicated to streamlining operations and maximizing team performance.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detail-oriented Assistant Manager offers more than [Number]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DHL
Carrollton, Tx
10.2020 - Current
- Adhered to delivery schedules and deadlines
- Utilized relevant map programs and GPS systems to navigate routes
- Checked delivery addresses and verified correct package delivery.
- Received daily delivery instructions and route assignments
Area Supervisor
Ross Department Stores Inc
US
09.2014 - Current
- Customer Service Management
- Devoted individual experienced in navigating city streets, providing excellent customer service, and working independently
- Possesses a valid driver's license, an excellent driving record, and a reliable vehicle
- Skilled in multitasking, communication, and problem-solving
Independent Business Owner
Primerica Life insurance Company
Dallas, tx
11.2016 - 01.2022
- Analyzed sales data to identify trends and develop plans to capitalize on opportunities
- Created achievable goals to maximize growth and improve company morale
- Managed all aspects of business ownership and operational management, keeping business running smoothly
Customer Service Manager/Cashier
Walmart
Garland, TX
08.2013 - 10.2014
- Resolved customer concerns to meet unique needs and boost satisfaction
- Assisted customers with product selection, inquiries, and order customization requests
- Maintained high standards of customer service during high-volume, fast-paced operations
- Used POS system to compute accurate sales prices for purchase transactions
- Performed store opening and closing duties as required
Commissioned Security Officer
Brownard Security
US
01.2010 - 06.2010
- Brought on as a certified, Commissioned Security officer
- In charge of walking premises and completing paperwork
- Communicated with dispatch and keep unwanted trespassers away.
- Conducted regular patrols
Assistant Manager/Store Manager
McDonald's Corp
US
06.2005 - 11.2009
- Hired for manager position to recruit and train store crew
- Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficient transactions
- Coordinated with manager to set specific and actionable goals based on established KPIs
Education
Criminal Justice Deferred, Graphic Design -
Eastfield Community College
Skills
- Responsible driver
- Attention to Detail
- Shipping and packaging
- Operational Efficiency
- Safety Management
- Workforce Planning
- Complaint resolution
- Workflow Management
- Account Management
- Operations Management
- Recruiting and interviewing
- Employee Scheduling
Additional Information
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory, Vehicle Systems, Local Routes Understanding, GPS and Route Planning, Time Management, Double-Trailer Driving, Forklift Operation, Freight Expertise, Heavy Hauling, Pallet Jack Operation, Order Picking and Processing, Vehicle Inspection, Route Logs, Route Management, Shipping and Packaging, Customer Service, Safe Driver Training
Timeline
Delivery Driver
DHL
10.2020 - Current
Independent Business Owner
Primerica Life insurance Company
11.2016 - 01.2022
Area Supervisor
Ross Department Stores Inc
09.2014 - Current
Customer Service Manager/Cashier
Walmart
08.2013 - 10.2014
Commissioned Security Officer
Brownard Security
01.2010 - 06.2010
Assistant Manager/Store Manager
McDonald's Corp
06.2005 - 11.2009
Criminal Justice Deferred, Graphic Design -
Eastfield Community College