Summary
Overview
Work History
Education
Skills
Timeline
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Michael Ward

Livermore,CA

Summary

Dynamic leader with a proven track record at Double D Transportation, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and operations oversight, achieving significant improvements in performance outcomes. Skilled in conflict resolution and project management, consistently delivering on-time and efficient solutions.


Overview

17
17
years of professional experience

Work History

Operations Manager

Double D Transportation
04.2022 - 07.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Dispatch Coordinator

Double D Transportation
04.2016 - 04.2022
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.

Delivery Driver

FedEx
02.2014 - 04.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Owner

Compass Rose Moving
01.2008 - 01.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

Associate of Arts - Business Economics

Santa Barbara City College
Santa Barbara, CA
06-2007

Skills

  • Team leadership
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Operations oversight
  • Workflow optimization
  • Project management abilities
  • Superb time management skills

Timeline

Operations Manager

Double D Transportation
04.2022 - 07.2024

Dispatch Coordinator

Double D Transportation
04.2016 - 04.2022

Delivery Driver

FedEx
02.2014 - 04.2016

Owner

Compass Rose Moving
01.2008 - 01.2014

Associate of Arts - Business Economics

Santa Barbara City College

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Michael Ward