Michael Ward
Livermore,CA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Coast to Coast Cards
07.2024 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
Operations Manager
Double D Transportation
04.2022 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Dispatch Coordinator
Double D Transportation
04.2016 - 04.2022
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
Delivery Driver
FedEx
02.2014 - 04.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Associate of Arts - Business Economics
Santa Barbara City College
06-2007
Skills
- Incidents management
- Performance reporting
- Performance monitoring
- Marketing
- Health and safety compliance
- Workforce management
- Onboarding and orientation
- Operations monitoring
- Team leadership
- Logistics management
Timeline
Operations Manager
Coast to Coast Cards
07.2024 - Current
Operations Manager
Double D Transportation
04.2022 - 07.2024
Dispatch Coordinator
Double D Transportation
04.2016 - 04.2022
Delivery Driver
FedEx
02.2014 - 04.2016
Associate of Arts - Business Economics
Santa Barbara City College
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