Michael Ward
Memphis,Tennessee
Summary
Dynamic Retail Pharmacy Manager at Walgreens Boots Alliance with expertise in medication management and regulatory compliance. Proven track record in enhancing service efficiency and customer satisfaction through effective staff development and client relationship management. Successfully implemented workflow improvements, resulting in a significant increase in operational productivity and patient care quality.
Overview
15
15
years of professional experience
Work History
Retail Pharmacy Manager
Walgreens Boots Alliance
Munford, Tennessee
03.2010 - Current
- Managed daily pharmacy operations and staff scheduling.
- Oversaw medication inventory and ensured proper storage conditions.
- Assisted customers with prescription inquiries and medication counseling.
- Implemented workflow improvements to enhance service efficiency.
- Collaborated with healthcare providers to optimize patient care solutions.
- Trained pharmacy staff on compliance and safety protocols.
- Enforced regulatory standards for pharmacy practices and documentation.
- Conducted regular audits to maintain quality assurance in services provided.
- Developed strategies to increase customer loyalty and satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance on drug interactions, side effects, dosage information.
- Handled administrative tasks such as filing documents and creating purchase orders.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Collaborated with physicians on patient care plans including medication recommendations.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Responded promptly to customer inquiries about medications or health care products.
- Participated in professional development seminars to stay up-to-date on industry trends.
- Monitored prescription accuracy and compliance with laws and regulations.
- Maintained records of inventory, sales, and customer data.
- Evaluated performance of pharmacy staff members regularly through feedback sessions.
- Conducted regular audits to verify compliance with safety standards and protocols.
- Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
- Oversaw the hiring and training of new pharmacy employees.
- Supervised daily operations at the retail pharmacy counter.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Trained pharmacy interns and newly hired technicians.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Administered vaccines to immunize patients against communicable diseases.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
Education
Master of Science -
University of Memphis
Memphis, TN05-1995
Bachelor of Science -
University of Memphis
Memphis, TN08-1992
Skills
- Medication management
- Inventory management
- Regulatory compliance
- Patient counseling
- Staff development
- Client relationship management
Timeline
Retail Pharmacy Manager
Walgreens Boots Alliance
03.2010 - Current
Master of Science -
University of Memphis
Bachelor of Science -
University of Memphis
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