MICHAEL WASHBURN
Spartanburg,United States
Summary
Versatile Field Engineering Director knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 25 years of related experience.
Overview
25
25
years of professional experience
Work History
Director of Field Engineering
Charter Spectrum
09.2020 - Current
- Responsible for all maintenance and construction activity across Wester NC, Upstate of SC and GA.
- Manage yearly, quarterly, monthly construction forecast
- Communicate and consult with regional management and staff regularly.
- Track both construction and maintenance activity through reporting and metric goals.
- Met with senior management to determine needs and develop roadmaps.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Director, Regional Field Ops
Charter Spectrum
Greer, SC
11.2017 - 09.2020
- Collaborated with AVPs and fellow Directors to organize operations and achieve results in the Enterprise business organization.
- Assisted AVPs during decision-making process by compiling daily reports to suggest changes in daily process.
- Worked with peer groups and collaborated with local teams to developed processes and procedures for Enterprise Field Ops.
- Collaborated with fellow Directors and corporate team to create an Enterprise Playbook.
Manager ISP
CHARTER COMMUNICATIONS
Spartanburg, SC
10.2014 - 11.2017
- Lead a team of 18 ISP Engineers and Technicians
- Manage optical and HFC Networks
- Oversee Enterprise business installs(LBIs and Cell Backhaul)
- Support Field Operations
- Coordinate and execute Corporate initiatives
- Manage facilities including HVAC and AC/DC power
- Manage both capital and expense items annually
- Work closely with vendors
- Create and manage projects including quotes and CPRs
- DSG Launches
- Presently managing the integration of the Enterprise Business network from both a facility and optical standpoint
- Actively work with local and regional safety to ensure compliance
Supervisor Headend
CHARTER COMMUNICATIONS
Spartanburg, SC
08.2010 - 10.2014
- Led a group of Headend Technicians in the Spartanburg master headend and Net Techs that covered half of the CARVA KMA
- Involved in creating the remedy process that is used for Enterprise Business tracking and ticketing which is used company wide
- Involved with several E Rate projects in Western North Carolina
- Coordinated and executed corporate initiatives
- Supervised facility upgrades
- Involved in annual budget
- Certified hubs for All Digital
System Technician Supervisor
CHARTER COMMUNICATIONS, FCC
Spartanburg, SC
09.2008 - 08.2010
- Led a team of System Techs in Spartanburg
- Responsible for all maintenance activity
- Responsible for all optical both new build and restorations
- Proof of performance testing
- FCC leak monitoring and repairs
- Underground and aerial construction repairs
System Technician
CHARTER COMMUNICATIONS
Spartanburg, SC
09.2002 - 09.2008
- Responsible for sweep activity within a designated area
- Splice fiber optic cable both new build and restorations as part of a project team
- Performed all FCC proof of performance testing for the KMA as part of a project team
- Certified plant across the KMA for the telephony launch
- Traveled across KMA resolving plant issues.
Service Technician
CHARTER COMMUNICATIONS
Spartanburg, SC
08.1997 - 09.2002
- Performed service and installation work
- Outages and on call responsibilities
- Involved with the launch of digital DCT's in the CARVA KMA
- Involved with the launch of @Home.
Education
NCTI
SCTE
High School Diploma -
Spartanburg High School
Spartanburg, SC06.1992
Skills
- Daily Progress Reports
- Special Assignments
- Focus and Follow-Through
- Program Rollout
- Program Monitoring
- Task Prioritization
Additional Information
- ACTIVITIES AND HONORS
Timeline
Director of Field Engineering
Charter Spectrum
09.2020 - Current
Director, Regional Field Ops
Charter Spectrum
11.2017 - 09.2020
Manager ISP
CHARTER COMMUNICATIONS
10.2014 - 11.2017
Supervisor Headend
CHARTER COMMUNICATIONS
08.2010 - 10.2014
System Technician Supervisor
CHARTER COMMUNICATIONS, FCC
09.2008 - 08.2010
System Technician
CHARTER COMMUNICATIONS
09.2002 - 09.2008
Service Technician
CHARTER COMMUNICATIONS
08.1997 - 09.2002
NCTI
SCTE
High School Diploma -
Spartanburg High School
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