MICHAEL WASHBURN
Director of Construction
Roebuck,SC
Summary
High-energy Director successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
27
27
years of professional experience
Work History
Director of Construction
Charter Communications, Time Warner Cable
01.2024 - Current
- Communicate and consult with regional management and staff regularly.
- Oversee Construction activity with 52 Construction Coordinators, with 2 Managers across 2 states. (4 new managers in 2021
- Forecast and maintain capital and expense construction budgets
- Manage overtime
- Strategy construction activity
- Strategy for broadband grant-RDOF activity
- Contractor management
Director Field Engineering
Charter Communications
Greer, SC
09.2020 - 01.2024
- Communicate and consult with regional management and staff regularly.
- Looked for and developed talent for succession planning.
- Oversee Maintenance and Construction activity with 244 technicians, with 6 Managers across 3 states. (4 new managers in 2021)
- Scheduled employees over 3 shifts, taking into account customer needs and employee strengths.
- Forecast and maintain capital and expense construction budgets
- Manage overtime
- Strategy for maintenance and construction activity
- Strategy for broadband grant activity
- Contractor management
Regional Director Field Operation, Enterprise
Charter Communications
Greer, SC
11.2017 - 09.2020
- Developed program for Enterprise Technicians across South Region to complete installs and trouble calls
- Developed training for FTVIs for South Region for both new hire, existing technicians and leadership.
- Worked closely with Service Delivery, Enterprise, Construction, ISP, MA and Regional leadership to drive results.
- Developed truck stock process for FTVIs used across enterprise.
- Worked closely with peer groups to build process and playbook for Enterprise Technicians.
- Provided executive updates and kept leadership up-to-date on business development.
- Attended weekly meetings to discuss and optimize strategies.
- Gave direction to 2 managers, 4 supervisors and 26 FTVIs across Region while consulting with AVP
Manager ISP
CHARTER COMMUNICATIONS
Spartanburg, SC
10.2014 - 09.2017
- Lead team of 12 ISP Engineers and Technicians
- Manage optical and HFC Networks
- Oversee Enterprise business installs(LBIs and Cell Backhaul)
- Support Field Operations
- Coordinate and execute Corporate initiatives
- Manage facilities including HVAC and AC/DC power
- Manage both capital and expense items annually
- Work closely with vendors
- Create and manage projects including quotes and CPRs
- DSG Launches
- Presently managing integration of Enterprise Business network from both facility and optical standpoint
- Actively work with local and regional safety to ensure compliance
Supervisor Headend
CHARTER COMMUNICATIONS
Spartanburg, SC
08.2010 - 10.2014
- Led group of ISP Technicians in the Spartanburg master Headend and Net Techs that covered half of the CARVA KMA
- Evolved in creating the remedy process that is used for Enterprise Business tracking and ticketing which is used company wide
- Involved with several E Rate projects in Western North Carolina
- Coordinated and executed corporate initiatives
- Supervised facility upgrades
- Involved in annual budget
- Certified hubs for All Digital
System Technician Supervisor
CHARTER COMMUNICATIONS, FCC
Spartanburg, SC
09.2008 - 08.2010
- Led team of System Techs in Spartanburg
- Responsible for all maintenance activity
- Responsible for all optical both new build and restorations
- Proof of performance testing
- FCC leak monitoring and repairs
- Underground and aerial construction repairs
System Technician
CHARTER COMMUNICATIONS
Spartanburg, SC
09.2002 - 09.2008
- Responsible for sweep activity within designated area
- Splice fiber optic cable both new build and restorations as part of project team
- Performed all FCC proof of performance testing for KMA as part of project team
- Certified plant across KMA for telephony launch
- Traveled across KMA resolving plant issues.
Service Technician
Intermedia
Spartanburg, SC
08.1997 - 09.2002
- Performed service and installation work
- Outages and on call responsibilities
- Involved with launch of digital DCT's in CARVA KMA
- Involved with launch of @Home.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC06.1992
Skills
- Operations management
- Change management
- Complex problem solving
- Project Management
- Sound judgment
- Calm under pressure
- Staff development
Additional Information
- Certified Master Technician - NCTI
- BTCS - SCTE
- GA Tech Leadership Program - SCTE
Timeline
Director of Construction
Charter Communications, Time Warner Cable
01.2024 - Current
Director Field Engineering
Charter Communications
09.2020 - 01.2024
Regional Director Field Operation, Enterprise
Charter Communications
11.2017 - 09.2020
Manager ISP
CHARTER COMMUNICATIONS
10.2014 - 09.2017
Supervisor Headend
CHARTER COMMUNICATIONS
08.2010 - 10.2014
System Technician Supervisor
CHARTER COMMUNICATIONS, FCC
09.2008 - 08.2010
System Technician
CHARTER COMMUNICATIONS
09.2002 - 09.2008
Service Technician
Intermedia
08.1997 - 09.2002
High School Diploma -
Spartanburg High School