Michael Washington
Chino Hills,CA
Summary
Qualified focused manager that’s skilled at providing employees with clear guidelines, meeting targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable in recruiting, hiring, training, motivating qualified teams to meet and exceed objective goals. Motivational leader, strategic planner and analytical problem solver with a demonstrated record of retail business success. Take-charge professional delivering executive support and team leadership to business operations. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Multi-Unit Store Manager
Barnes and Noble College
Norco / Moreno Valley, CA
11.2023 - 04.2024
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed overall operations of multi-unit retail stores, including budgeting, forecasting, and staff management.
- Analyzed financial data to identify areas for improvement in operational costs, inventory levels, and revenue generation.
- Created monthly reports outlining store performance metrics such as sales figures, labor costs.
- Supervised daily activities of store personnel, providing guidance and direction to ensure efficient operations.
- Implemented successful business strategies to increase revenue and target new markets.
STORE MANAGER II
Follett Higher Education
MORENO VALLEY, CA
03.2019 - 11.2023
- Build vital relationships with key business partners to grow organizational networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Store Manager
Follett Higher Education
Costa Mesa / Carson, CA
03.2009 - 03.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Implemented successful business strategies to increase revenue and target new markets.
- Handled complaints from customers by empathetic listening, recording details and offering solutions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Inventory Specialist Supervisor
Tolt Service Group Inc.
Torrance, CA
06.2004 - 12.2008
- Created and maintained detailed reports on inventory levels, adjustments, and discrepancies.
- Supervised a team of Inventory Specialists responsible for daily tasks such as receiving, stocking, picking, packing, shipping and counting of inventory.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Developed and implemented effective procedures to streamline the process of inventory management.
Education
BACHELOR OF SCIENCE: COMPUTER INFORMATION SYSTEM -
DEVRY UNIVERSITY
02.2004
Skills
- Budgeting And Cost Control
- Operational Management
- Financial Planning
- Supply Chain Management
- Purchasing And Procurement
- Retail Operations Management
- Financial Operations Management
- Operational Budgeting
- Payroll Management
- Store Operations Oversight
- Warehouse Management
- Inventory Management
- Logistics Management
- 3PL And LTL Knowledge
- Inventory Software
- Multi-Unit Operations Management
- Accounting And Finance Reporting
Timeline
Multi-Unit Store Manager
Barnes and Noble College
11.2023 - 04.2024
STORE MANAGER II
Follett Higher Education
03.2019 - 11.2023
Assistant Store Manager
Follett Higher Education
03.2009 - 03.2019
Inventory Specialist Supervisor
Tolt Service Group Inc.
06.2004 - 12.2008
BACHELOR OF SCIENCE: COMPUTER INFORMATION SYSTEM -
DEVRY UNIVERSITY
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