Michael Washington

• Prepared sales presentations for clients showing the success and credibility of Max Offer to national and local accounts.
• Built relationships with customers and the community to establish long-term business growth with over 200+ active accountsthe highest in the program.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Exceeded sales goals by 150% and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Buyer (2001 - 2012)

Senior Buyer (2013 to Current)

• Authorized over +35,000 individual written financial offers to customers to buy their vehicles that resulted in more than $5 million dollars in-store revenue.
• Managed a team of 20+ buyers responsible for ongoing product optimization, margin management, and inventory quality assurance.
• Assigned tasks to associates, staffed projects, tracked progress, and updated managers, and clients as necessary. Created innovative solutions in the areas of inventory, sales reporting, distribution, and product upgrades that led to system improvements and streamlined processes.
• Generated over $3 million per year in revenues as an online auction buyer through GMAC. Managed projects and served as a primary liaison (i.e. Auction Point of Contact) between off-site sale vendors and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
• Increased store profits by developing, initiating, and managing action plans to increase our team’s appraisal buy-rate/margins and sales trade-ins.
• Executed employee training that led to an increase in wholesale customer satisfaction driving our Tinley Park location to #1 auction in the company in the customer satisfaction survey.

Sales Consultant

• As a commission-based associate, I sold vehicles, warranties, accessories, and the company experience to grow our brand.
• Trained and developed new associates in our new Los Angeles market (i.e., Duarte, CA).

Appraisal Delivery Specialist [Test Program]

• Sold all customers on the appraisal process and purchased all trade-ins for the store.
• Increased Tinley Park's buy rate by 15%
• The test program successfully concluded that sales consultants should be paid for purchasing appraisals which have remained the companies policy since 2000.
  

• Directed and coordinated activities of businesses concerned with the production, pricing, sales, and/or distribution of products Ingram orders.
• Managed a staff on 16+ associates, prepared work schedules and assigned specific duties based on experience.
• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Determine staffing requirements, interviewed, hired and trained new employees.