Michael Waters
Pensacola Beach,FL
Summary
Motivated and personable manager with a track record of building highly effective teams. Experienced in inspiring collaboration and maximizing productivity by leveraging the strengths of individual team members. Skilled at thinking creatively and outside the box to identify innovative solutions to complex challenges. Constantly expanding areas of knowledge, professionally curious, and humble in seeking input and feedback. Eager to take on new challenges and make a positive impact within any organization.
Overview
12
12
years of professional experience
Work History
Director of Maintenance
Foxy Vacations
08.2022 - 06.2023
- Maintain property to ensures all maintenance and repairs are completed in a timely, cost-effective manner and according to all specifications
- Maintain organization's physical operations including but not limited to refrigeration, heating, ventilation and air conditioning, kitchen equipment, emergency generators, plumbing, water treatment, and electric systems
- Interfaces with appropriate staff/managers to receive information regarding maintenance needs; ensures timely response to requests
- Maintain proper inventory levels; authorize purchase orders for supplies and equipment
- Ensures all fire and safety inspections are completed
- After-hours emergency on-call service for residentss
- Save clients time and money by promptly responding to issues be they guest related or otherwise
- Detail oriented by cataloging expenses related to repair and upkeep
- Interpersonal communication skills allow for relaxed interactions with guests and owners to swiftly delegate tasks
- Able to make minor repairs and upgrades based on time and need
Assistant General Manager
Cafe Nola
03.2021 - 07.2022
- Responsible for day to day operations
- Coordinated with venders to maximize profitability on products
- Lead teams in FOH/BOH in establishing job rapport and setting expectations for employees
- Established relationships with customers and guests to ensure repeat business as well as positive word of mouth
- Knowledge of all business processes to maintain quality of product in case of employee absence or unexpected workloads
- Created detailed training processes to keep uniformity within the company
- Excellent team leader.
Member Service Representative II
Navy Federal Credit Union
03.2020 - 11.2020
- Responsible for receiving and processing inquiries, concerns, requests, and complaints from members and potential members
- Providing information on membership fees, policies, processes, benefits, products, and services
- Investigating and resolving or escalating membership and payment issues
- Assessing member eligibility and processing payments, applications, and requests.
Waiter/Bartender
Mellow Mushroom Pizza Bakers
04.2011 - 03.2020
- Faithfully executed any and all tasks asked by management
- Managing customers expectations and garnering good reviews for service on social media
- Provided excellent customer service for all guests regardless of the opportunity to receive gratuity
- Created detailed cleaning plans executed by all bartenders
- For a time responsible for the social media account and subsequent postings to engage customers and the community
- Ability to work well with groups, individuals, or alone to complete tasks in a timely and professional manner
- Knowledgeable about products with an affinity for sales
- High food safety and sanitation awareness
- Dedication to exceptional guest service and at ease with guest interaction.
Education
Bachelor of Arts in Marketing and Public Relations -
Columbia College-Chicago
Chicago, IL05.2011
High school diploma -
Gulf Breeze High School
Gulf Breeze, FL01.2007
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Customer Service
- Customer Relationship Management
- Scheduling
- Service Writing
- Copywriting
- Time Management
- Computer Literacy
- Analysis skills
- Marketing
- Banking
- Contracts
- Public Relations
- Presentation Skills
References
Kevin Dedeaux 8502668480
Heather Walsh 8506374222
Baylor Breckenridge 6159746602
Timeline
Director of Maintenance
Foxy Vacations
08.2022 - 06.2023
Assistant General Manager
Cafe Nola
03.2021 - 07.2022
Member Service Representative II
Navy Federal Credit Union
03.2020 - 11.2020
Waiter/Bartender
Mellow Mushroom Pizza Bakers
04.2011 - 03.2020
Bachelor of Arts in Marketing and Public Relations -
Columbia College-Chicago
High school diploma -
Gulf Breeze High School
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