Michael Watkins
N. Chesterfield,VA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Manager
Bennett Funeral Home
03.2000 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA05.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Scheduling and Coordinating
- Professional and Courteous
Timeline
Manager
Bennett Funeral Home
03.2000 - 03.2024
Associate of Applied Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
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