Michael Watson
Caledonia,United States
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
14
14
years of professional experience
Work History
Lead Quality Technician
GS/G and H plastic optics
08.2021 - Current
- Follow work instructions
- Perform dimensional measurements with manual/hand gauges (calipers, micrometers, etc).
- Perform dimensional measurements with computer controlled gauges (CMM, OGP measurement system, Zeiss profilometer).
- Perform visual inspection of optical parts to identify non-conformance according to documented parameters.
- Notify production personnel of inspection results.
- Identify and report systematic and preventable non-conformance occurrences to maximize yields.
- Reject defective product and document through Discrepant Material Report (DMP) process.
- Work with production to actively find continuous improvement opportunities.
- Interact with co-workers in a manner that promotes excellence and world class thinking.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Duct cleaner
Isaac Heating and Air Conditioning
08.2017 - 02.2019
- Respond to customer service request in a consistent and thorough manner.
- Perform duct cleanings and/or dryer vent cleanings on customer's ductwork.
- Quote pricing to customers, receive quote authorization, and provide detailed documentation.
- Educate clients on all products and services offered by Isaac Heating.
- Maintain vehicle inventory, cleanliness, and organization at all times.
- Confirmed all cleaning tools and equipment were stored properly after use.
Placer
Lean Life Manufacturing
03.2017 - 08.2017
- Followed safety procedures implemented by company to avoid mishaps and accidents.
- Performed quality checks during and after every job was run to make sure project met or exceeded expectations.
- Prioritized workloads depending upon project specifications and deadlines.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Porter/Heart of House
Buffalo Wild Wings
10.2015 - 03.2017
- Communicated with coworkers and managers about completed duties.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Reconciled used supplies against inventories for timely stock replenishment.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Maintained building exteriors for professional, clean presentation standards.
Lawn Technician
TruGreen
03.2014 - 10.2015
- Maintained routine landscaping schedules to boost lawn health.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Crew trainer
McDonalds
04.2010 - 03.2014
- Trained new employees along with cross training current crew
- Helped managers with daily running of the store
- Depended on for basic maintenance needs, also unloaded truck when orders were delivered.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Established and maintained quality control standards.
Education
High School Diploma -
Rush Henrietta Senior High School
Henrietta, NY06.2010
Skills
- Attention to detail
- Problem solving
- Mathematics
- Rapid learning ability
Timeline
Lead Quality Technician
GS/G and H plastic optics
08.2021 - Current
Duct cleaner
Isaac Heating and Air Conditioning
08.2017 - 02.2019
Placer
Lean Life Manufacturing
03.2017 - 08.2017
Porter/Heart of House
Buffalo Wild Wings
10.2015 - 03.2017
Lawn Technician
TruGreen
03.2014 - 10.2015
Crew trainer
McDonalds
04.2010 - 03.2014
High School Diploma -
Rush Henrietta Senior High School