Michael Watson
Minneapolis,MN
Summary
Reliable Houseman Supervisor with expertise in managing housekeeping personnel, maintaining hotel standards, and ensuring impeccable cleanliness. Proficient in inventory control, staff training, and performance management. Demonstrated track record of enhancing efficiency and customer satisfaction through effective leadership and problem-solving. Known for fostering a harmonious work environment that boosts team morale and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Houseman Supervisor
Lift Bridge Lodge Hotel
Duluth , MN
2024.01 - 2024.08
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Managed cash drawer according to established accounting guidelines.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
GroundsKeeper BG
University Of Mn
Minneapolis
2023.06 - 2023.12
- Performed floor waxing and coating, carpet cleaning, trash removal, and basic cleaning duties.
- Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
- Swept and raked leaves, debris, and other materials from the grounds.
- Collected litter from the grounds on a regular basis.
- Installed outdoor lighting fixtures around sidewalks or pathways.
- Provided support during special events held at the premises.
Houseman
Homewood Suites
St Louis Park
2022.10 - 2023.06
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Reported any damages or repairs needed to the maintenance supervisor.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Stocked housekeeping carts with supplies before each shift.
- Assisted Housekeepers in changing bed linens when needed.
- Ensured that all public areas were presentable at all times.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
- Organized closets and cabinets according to hotel regulations.
Housekeeper/Supervisor
The Hampton INN
Duluth
2018.05 - 2022.09
- Maintained cleanliness and orderliness of assigned work areas through sweeping, mopping, vacuuming, dusting, and garbage disposal.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Ensured staff compliance with company policies and procedures.
- Monitored the quality of housekeeping services provided to guests.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Maintained accurate records related to occupancy rates, labor costs, supplies used and other relevant data.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
- Participated in budget planning processes related to staffing levels, purchasing requirements.
- Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
Housekeeping Aide
Benedictine Living Community
Duluth , MN
2021.02 - 2021.12
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Dusted furniture, fixtures and other surfaces.
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Replenished bathroom amenities such as soap, shampoo and conditioner.
- Changed bed linens and made beds according to hotel standards.
- Removed trash from all guest rooms on a daily basis.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Replenished consumable items such as coffee packets in the lobby area.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Assisted guests with any special requests related to housekeeping services.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
Education
Highschool Diploma -
Denfeld highschool
Duluth, MN06.2014
Skills
- Effective Team Collaboration
- Efficiently Complete Routine Tasks
- Strategic Solution Development
- Analytical Decision Making
- Inventory Oversight
- Policy Enforcement
- Waste Reduction
- Detail Oriented
- Effective Communication
- Walkway Maintenance Skills
- Pest Control
- Lifts 50 pounds
- Flexible Schedule
- Equipment Maintenance
- Facility maintenance and repair
- Customer Service
- Maintenance Management
Languages
English
Awards
Cleaning Certificate, University of Minnesota
Certification
- Certified Custodial Technician
Languages
English
Professional
References
References available upon request.
Timeline
Houseman Supervisor
Lift Bridge Lodge Hotel
2024.01 - 2024.08
GroundsKeeper BG
University Of Mn
2023.06 - 2023.12
Houseman
Homewood Suites
2022.10 - 2023.06
Housekeeping Aide
Benedictine Living Community
2021.02 - 2021.12
Housekeeper/Supervisor
The Hampton INN
2018.05 - 2022.09
- Certified Custodial Technician
Highschool Diploma -
Denfeld highschool
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