Michael Watson
Fenton,Missouri
Summary
Dynamic operations leader with a proven track record at United Painting Inc., excelling in logistics management and staff development. Enhanced customer satisfaction through strategic process improvements and effective team training, driving a culture of excellence. Successfully managed budgets and streamlined operations, resulting in increased profitability and operational efficiency.
Overview
18
18
years of professional experience
Work History
General Manager of Operations
United Painting Inc.
08.2018 - Current
- Oversaw daily operations to ensure efficiency and quality in painting projects.
- Developed and implemented operational policies to streamline workflow and reduce costs.
- Managed supply chain logistics, optimizing inventory levels and vendor relationships.
- Trained and mentored staff, fostering a culture of excellence and accountability within the team.
- Collaborated with senior leadership to align operational goals with strategic business objectives.
- Enhanced safety protocols, reducing workplace incidents through proactive training initiatives.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Painter
Troop Brothers Inc.
03.2008 - 08.2018
- Oversight of Large Scale Residential Painting Projects From Start to Finish
- Supervised painting projects, ensuring adherence to quality standards and timelines.
- Trained and mentored junior painters on techniques and safety protocols.
- Developed efficient workflows to enhance productivity in painting operations.
- Collaborated with managers and customers to align painting tasks with overall project schedules.
- Conducted regular inspections to maintain high levels of paint finish quality.
- Maintained a safe work environment with proper ventilation and personal protective gear usage.
- Assisted clients in selecting appropriate paint colors, finishes, and materials based on their needs and preferences.
Education
Associate of Arts - Graphic Design
St Louis Community College Meramec
Kirkwood, MOSkills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Employee motivation
- Inventory management
- Staff management
- Schedule management
- Customer service
- Financial management
- Goal setting
- Inventory control
- Contract administration
- P&L management
- Data analysis
- Customer retention
- Policies and procedures implementation
Timeline
General Manager of Operations
United Painting Inc.
08.2018 - Current
Lead Painter
Troop Brothers Inc.
03.2008 - 08.2018
Associate of Arts - Graphic Design
St Louis Community College Meramec