Michael Watters
Bradenton
Summary
Dynamic and results-driven manager with extensive experience in customer engagement and sales promotion, successfully upselling menu items to enhance revenue. Skilled in supply ordering and fostering a collaborative mindset, while effectively resolving conflicts and mentoring team members to achieve performance goals.
Overview
8
8
years of professional experience
Work History
Bartender/Manager
Bridgetender Inn and Dockside Bar
05.2022 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manager
Speedy's Mexican Food
05.2017 - 04.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
GED -
Lawson State Community College
Bessemer, AL01-2019
Skills
- Supply ordering
- Collaborative mindset
- Customer engagement
- Sales promotion
- Adapt to diverse groups
Timeline
Bartender/Manager
Bridgetender Inn and Dockside Bar
05.2022 - Current
Manager
Speedy's Mexican Food
05.2017 - 04.2022
GED -
Lawson State Community College
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