MICHAEL WAWERU
Nairobi
Summary
Multi-disciplined professional with vast experience in logistics and transportation sector: of over 15 years in various positions. Aim to achieve high career growth through revenue boosting, cutting losses and increasing company presence in any organization. Personable Desk Clerk with proven history of improving effectiveness of workplace communication and coordination. Computer skills/literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping, Reports tracking, Report writing, data entry and writing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DESK CLERK
Vectrus LOGCAP V
07.2022 - Current
- Greet visitors and customers upon arrival, help and answer questions to build rapport and retention, enforce building rules with staff, guests, and outside professionals, Support staff with clerical assistance for diverse daily routines and special actions, Coordinates with Warehouse Supply Technician to track property issued or turned-in for shortages report, Check in and out designated guests, equipment, keys, and supplies, collect room deposits, fees, and payments, support staff on special assignments and ad hoc projects while monitoring buildings for hazardous conditions or situations and notify correct personnel, Report facility and room maintenance problems to appropriate personnel for immediate remediation, Assists in providing queries, reports and other related reports that might be needed by Housing NCOIC/COR or Billeting Department Manager, Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff, fostering operational efficiency and compliance with company policies, inform and support business leaders through consistent communication and administrative support duties, edit documents to keep company materials free of grammar errors, Provides assistance to authorized occupants locked out in gaining access to assigned quarters within one hour of notification or as soon as possible, Assigns billet/room according to availability and maintains PCS/TCS waiting list.
- Checked in and out designated equipment, keys, and supplies.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
HEAVY TRUCK DRIVER
Vectrus LOGCAP V
03.2022 - 06.2022
- Load and unload trucks, or help others with loading and unloading, operating any special loading-related equipment on vehicles, and using other equipment as necessary, maintain logs of working hours and of vehicle service and repair status, following applicable local, state, and federal regulations, Coupling/Uncoupling trailers, connecting/disconnecting air, and electrical lines, manipulating fifth wheel locks, Maneuver trucks into loading or unloading positions, following signals from loading crew as needed; check that vehicle position is correct and any special loading equipment is properly positioned, obtain receipts or signatures when loads are delivered and collect payment for services when required, Report vehicle defects, accidents, traffic violations, or damages, Secure cargo for transport, using ropes, blocks, chain, binders, and/or covers
TRUCK DRIVER
Metro Logistics Kenya Ltd
10.2015 - 01.2022
- Maintained 100% clean driving record and met all (TAT) Turnaround Time and company regulations and requirements, operate trucks with either automatic or manual transmissions, drove average 3500kms/week, delivered on schedule 98% of time with 99% customer satisfaction, Read and interpreted documents, such as safety rules, operating and maintenance instructions, and procedure materials, maintained 100% clean driving record
TRANSPORTATION FOREMAN
DynCorp International US
07.2011 - 08.2015
BUS DRIVER
DynCorp International US
02.2010 - 07.2011
Education
Certificate- KCSE - Secondary Education
Pumwani Secondary School
Nairobi, Kenya11.1990
Skills
- Ability to work in fast-paced environment handling multiple tasks at given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards/Industry standards, scheduling, coordination, project management, report writing /daily skills, by giving clear instructions, presentations, copywriting, digital communication, data mining, data management and use of data to explore problems and make decisions, resource management
- Work experience in installation support services in austere OCONUS environment with multi-national workforce
- Able to communicate effectively with team and other departments responsible for creating emails, filling out paperwork and communicating with senior level management, ability to clearly explain tasks and expectations to team and answer questions
- Motivate teams and ensure complete their work on time and delegate tasks while motivating employees to learn new skills
- Office Supply Management, Materials Organization, Data Recording
- Help Desk, Records Management Software, Google Drive, Android apps usage, Service Desk Team Management, Record Sorting and Filing, Housing regulations, crisis communications, data entry and 10-Key, corporate communications, outgoing mail preparation, data gathering, customer satisfaction
- Staff Meetings, Business Correspondence, Maintaining Clean Work Areas, Clerical Support, Bookkeeping Software, Maximo application suite, Maintenance requirements, customer support needs assessment, outbound calls, accounts payable and receivable, employee timesheet processing, workflow processes, office supplies and Inventory, administrative management, safety reviews, reading comprehension, advanced excel spreadsheet functions
- Resource allocation, maintenance team collaboration, securing reservations, document typing and formatting, information processing, meeting transcription, organizational systems, office machine operation, government forms, event and activity planning, inventory assessments, process monitoring, maintains confidentiality of all proprietary and/or confidential information, understand and follow company policies including harassment and compliance procedures, displays integrity and professionalism by adhering to Code of Conduct and complete mandatory Code of Conduct and other appropriate compliance training In /Out processing of SIV beneficiaries, CMMS (currently IBM MAXIMO) SME, enforces compliance with PWS and all applicable SOPs, PIOPS and IOPS
- Hospitality industry expertise, Customer Satisfaction Focus, File Management, Team player attitude, Problem-solving skills, Cash Handling, Guest Relations, Team Collaboration, Customer Communication and attention to Detail
- Staff Training, Professional and mature, Scheduling and calendar management, Materials Organization, Microsoft Office, Spreadsheet development, Mail handling, Outgoing Mail Preparation and staff Supervision
- Inventory Assessment, Record Sorting and Filing, Flexible and Adaptable, Data Recording, Equipment Troubleshooting, Database entry, Scheduling, Document Typing and Formatting, Data Entry and 10-Key, Regulatory Compliance, Records Maintenance, Information Processing, Creative Thinking, Records Management Software, Data Entry, Document Review, Data Gathering, [Microsoft] proficient, Office Supply Management, Process Monitoring, Office Machine Operation, Problem-Solving, Strategic Planning, Document Editing and Meeting planning
- Business Documentation, Aptitude, Meeting Coordination, Word Processing, Calendar Management, Reservation Management, Appointment Setting, Business Correspondence Writing, Spreadsheet tracking, Reception Management, Time Management
Certification
- 24 Hour Hazardous Waste Operations & Emergency Response (HAZWOPER), 24_HW-2012-0253
- Ergonomics Safety Awareness
- Hazard Communication Awareness (HAZCOM)
- Distracted Driving Training
Languages
English
Swahili
Additional Information - Certifications Licenses
- Driver School: Automobile Association of Kenya Driving School – Driver's License, Issued August 1994
- Training Course: Defense Driving School - Defensive driving training certificate, Nairobi, Kenya. January 2021
- Occupational Safety & Health Administration Card (OSHA). No. - 25-900258512
Phone Numbers
+254745357745, +97466106484
Timeline
DESK CLERK
Vectrus LOGCAP V
07.2022 - Current
HEAVY TRUCK DRIVER
Vectrus LOGCAP V
03.2022 - 06.2022
TRUCK DRIVER
Metro Logistics Kenya Ltd
10.2015 - 01.2022
TRANSPORTATION FOREMAN
DynCorp International US
07.2011 - 08.2015
BUS DRIVER
DynCorp International US
02.2010 - 07.2011
Certificate- KCSE - Secondary Education
Pumwani Secondary School
- 24 Hour Hazardous Waste Operations & Emergency Response (HAZWOPER), 24_HW-2012-0253
- Ergonomics Safety Awareness
- Hazard Communication Awareness (HAZCOM)
- Distracted Driving Training
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