Michael Webb
Newark,DE
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive customer experience.
Overview
1
1
year of professional experience
Work History
Service Desk Supervisor
The Home Depot Inc
06.2023 - Current
- Maintained up-to-date knowledge of industry trends to identify opportunities for continuous improvement of the service desk function.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
- Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
- Established clear communication channels within the team, fostering a culture of collaboration and accountability.
- Implemented metrics-based performance evaluations for continuous improvement of the service desk team''s capabilities.
Receiving Opener
The Home Depot Inc
11.2022 - 06.2023
- Inspected materials and chemicals to maintain high quality and conformance with [State] regulations.
- Removed materials and products from machines and equipment to place materials and products in boxes, trucks or conveyors.
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Processed RTV's efficiently and timely
- Key Rec'd BOSS and BOPIS orders quickly and staged to the right spot for best customer experience
Education
High School Diploma -
Salesianum High School
Wilmington, DESkills
- Escalation Handling
- Stress Tolerance
- Service Level Management
- Customer Service
- Problem-solving skills
- Cash Handling
- Training and mentoring
- Lift equipment operator
- Lift equipment trainor
- Hazmat certified
Timeline
Service Desk Supervisor
The Home Depot Inc
06.2023 - Current
Receiving Opener
The Home Depot Inc
11.2022 - 06.2023
High School Diploma -
Salesianum High School