Michael Webb

Consumers voted Community Que BBQ as one of Frankfort's Best For Fresh Smoked BBQ.

● Culinary skills

Mastery of BBQ techniques

● Business Management

Understanding the basics of business ensuring profitability

● Customer Service

Building a loyal base by offering friendly customer service and being accommodating to their needs creates repeat business and positive word-of-mouth referrals

● Marketing and Branding

Effective Marketing is key to attract and retain customers. Including social media promotion and engaging with the community building a strong local presence

● Time Management

From Food prep, cooking, smoking meats, to serving customers quickly requires efficient time management, vital to balancing the operation of the food truck

● Adaptability and Problem Solving

The ability to adapt requires being resourceful and quick to solve problems keeping the business running smoothly.

October of 2023, after nearly six years of becoming a fixture within Frankfort's business community, a Co-Owner reaching retirement age, and by a consensus agreement, we chose to sell the business to an optimistic entrepreneur with 15 years of restaurant experience.

While retired, the realization that with years of experience offering customers exceptional service, continuous learning of solid business practices, and with an intuitive nature, combine these skills to create, manage, and build a profitable business from the ground up.

• Customer satisfaction defines a business. Exceeding customers expectations is a team goal and is monitored with time sensitive feed back. As the lead CSR, achieving 100% customer satisfaction is as important as profitably. Notably, as CSI scores increase, so does the businesses bottom line. Keeping customer satisfaction in the forefront, aligned with the company's core values, will most certainly insure the businesse success and growth.
• Selling processes should be in a fluid to be able to adjust to the customer's needs. Remember to make it simple for a customer to do business with you. That becomes a win-win for both.
• And lastly, begin interaction with a friendly greeting, a smile, a hello or welcome, lead with open ended questions, restate their concern or request for clarity and complete understanding, if needed, process necessary documentation, and lastly, always thank them for their business.