Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Michael Webber

Las Vegas,NV

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking ASM quite a few years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.

Overview

24
24
years of professional experience

Work History

Cashier/Assistant Manager

7-Eleven
Las Vegas, NV
07.2003 - 02.2024
  • I have worked for 7-eleven steadily and on call
  • I am trained to do ordering and some management duties
  • Main duties include cashiering, stocking, cleaning, but mainly tending to any customer needs.
  • Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Analyzed sales data on a daily basis to identify areas of improvement.
  • Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
  • Recruited, trained, and supervised staff members while providing guidance and support when necessary.
  • Prepared weekly schedules for cashiers based on customer demand and staffing availability.
  • Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.

UPS Worldship Help Desk

UPS Customer Center
Las Vegas, NV
01.2012 - 09.2012
  • Worked for UPS Technical Support Worldship Helpdesk technical support and customer service
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • 50 plus calls a day resolving all technical issues, answer general questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

CSR/Level 3 Tech Support

Sitel
Las Vegas, NV
11.2007 - 07.2008
  • Worked on Logitech Harmony and Verizon Wireless campaigns
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Documented all conversations with customers in CRM software according to company standards.
  • Provided guidance on product features and benefits as well as troubleshooting techniques.

Data Entry Clerk

The Business Corporation
Las Vegas, NV
03.2007 - 11.2007
  • I have worked on taxes and payroll
  • Part of my responsibility was to open and close and make sure papers were filed correctly
  • My main duties were data entry answering phones and answering any tax related questions.
  • Utilized specialized software applications related to the job role.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.

Kitchen Utility Worker/Food Server

Fort Cheyenne Casino/Sawmill Grill
North Las Vegas, NV
04.2000 - 06.2007
  • I dealt with many responsibilities including keeping the pantry stocked, washing dishes, prepare food, bus tables, and serve food
  • This task oriented job required me to be very versatile in able to get the job done.
  • Washed pots, pans, trays, cutlery, and other cooking utensils.
  • Scrubbed down walls and counters in the kitchen area as necessary.
  • Restocked paper towels, napkins, condiments. on tables as required.
  • Inspected kitchen equipment daily for signs of damage or malfunctioning parts.
  • Stocked shelves with food items and supplies.
  • Assisted cooks with meal preparation as needed.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Assist with Events at event center, Including selling drinks, food.

Houseman

Lady Luck Hotel & Casino
Las Vegas
04.2000 - 07.2002
  • Clean Rooms, sorted and put clean linens away, guest services, and keep corridors clean, or whatever else was asked of me.
  • Reported any damages or repairs needed to the maintenance supervisor.
  • Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
  • Stocked housekeeping carts with supplies before each shift.
  • Assisted Housekeepers in changing bed linens when needed.
  • Ensured that all public areas were presentable at all times.
  • Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
  • Worked Part-time while maintaining primary job

Education

Hospitality Culinary Training Academy North Las Vegas
01.2005

GED -

CSN
North Las Vegas
07-2002

Skills

  • 65 WPM
  • EXCEL
  • MICROSOFT WORD
  • MULTI PHONE Systems
  • Networking and troubleshooting
  • Point of Sale Systems
  • Management Skills
  • Time Management
  • Customer Service
  • Payment Processing
  • Bank Deposit Preparation
  • Quality Assurance
  • Employee Scheduling
  • Assignment Delegation
  • Operations Leadership
  • Staff Training

Additional Information

Key Strengths: Microsoft Word, Excel, Power Point, Multi Phone line Systems. 10 Key, 65 WPM

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

UPS Worldship Help Desk

UPS Customer Center
01.2012 - 09.2012

CSR/Level 3 Tech Support

Sitel
11.2007 - 07.2008

Data Entry Clerk

The Business Corporation
03.2007 - 11.2007

Cashier/Assistant Manager

7-Eleven
07.2003 - 02.2024

Kitchen Utility Worker/Food Server

Fort Cheyenne Casino/Sawmill Grill
04.2000 - 06.2007

Houseman

Lady Luck Hotel & Casino
04.2000 - 07.2002

Hospitality Culinary Training Academy North Las Vegas

GED -

CSN

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Michael Webber