Michael Weber
Phoenix,AZ
Summary
A customer & business focused individual with over 40 years experience in performing customer service, inventory control and other related service duties which involve; providing information to the public, receiving payments, addressing customer complaints, maintaining stock and supplies. Restaurant Management and training, Proven leadership in managing diverse teams, fostering high employee satisfaction at companies like Popeye’s Chicken. Skilled in inventory management and customer service, with a keen ability to multitask and solve problems efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catering Supervisor
Aramark
Tempe, AZ
09.2023 - Current
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
Assistant Restaurant Manager
SSP America
Phoenix, AZ
11.2021 - 08.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established rapport with guests through personalized interactions that led to repeat business.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Conducted regular staff meetings to communicate updates and gather feedback for continuous improvement.
Culinary Team Leader
Great Wolf Lodge
Scottsdale, AZ
08.2019 - 11.2021
- Ensured food safety compliance by strictly adhering to sanitation guidelines and regularly maintaining a clean working environment.
- Enhanced customer satisfaction by delivering high-quality culinary creations and consistently meeting dietary requirements.
- Maintained clear channels of communication with front-of-house staff to facilitate smooth service flow during busy periods.
- Coordinated cross-training initiatives among kitchen staff members which led to improved versatility during shift changes or absences.
- Skillfully handled high-volume catering events, ensuring timely preparation and seamless execution of all dishes.
- Collaborated with management to establish strategic goals and improve overall restaurant performance.
- Reduced food waste through careful inventory management, meal planning, and efficient use of ingredients.
- Maintained safety and cleanliness of culinary team and work area as directed by governing regulations.
- Followed company, safety, security policies, and procedures.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
General Manager
Pizza Hut
Phoenix, AZ
05.2018 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Popeye’s Chicken
Phoenix, AZ
02.2015 - 05.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Diploma - General
Foothill High School
Sacramento, CA06.1983
Skills
- Written and verbal communication
- Scheduling Staff
- Hygiene practices
- Sanitation Standards
- Food presentation
- Food Storage
- Basic accounting
- Catering supervision
- Customer Service
- Time Management
- Flexibility
- Food safety knowledge
- Sanitation and food safety
- Quality Assurance
- Order Processing
- Event Planning
- Personnel Supervision
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Team Leadership
- Microsoft Excel
- Food and Beverage Service
- Hiring and Onboarding
- Opening and closing procedures
- Inventory Control
- Waste Management
- Inventory Management
Certification
ServSafe Manager
ServSafe Allergens
Title IV Liquor license
Timeline
Catering Supervisor
Aramark
09.2023 - Current
Assistant Restaurant Manager
SSP America
11.2021 - 08.2023
Culinary Team Leader
Great Wolf Lodge
08.2019 - 11.2021
General Manager
Pizza Hut
05.2018 - 08.2019
General Manager
Popeye’s Chicken
02.2015 - 05.2019
Diploma - General
Foothill High School