Michael Weber
Aurora,IL
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
7
7
years of professional experience
Work History
Store Manager
Aldi USA
Schaumburg, IL
06.2024 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Enhanced operational efficiency by recruiting, supervising and nurturing top talent.
Assistant Manager
TJX Companies
Hoffman Estates, IL
09.2021 - 05.2024
- Supervise daily store operations, including staff scheduling, inventory management, and visual merchandising.
- Drive sales performance through effective coaching, training, and motivation of a team of 20+ associates.
- Analyze sales data and implement strategies to optimize product placement, resulting in a 10% increase in sales revenue.
- Collaborate with the store manager to develop and execute promotional events, increasing customer footfall and engagement.
Assistant Manager
Target
Naperville, IL
07.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Experience Leader
Target
Naperville, IL
11.2017 - 07.2019
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Skills
- Customer Relations
- Sales Operations
- Team leadership and staff development
- Inventory management and replenishment
- Customer service and relationship-building
- Visual merchandising and store layout optimization
- Sales analysis and performance tracking
- Strong problem-solving and decision-making abilities
- Store operations oversight
Contact
Aurora, IL 60504
Timeline
Store Manager
Aldi USA
06.2024 - Current
Assistant Manager
TJX Companies
09.2021 - 05.2024
Assistant Manager
Target
07.2019 - 09.2021
Customer Experience Leader
Target
11.2017 - 07.2019
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