MICHAEL WEBER
Riverview
Summary
Confident training expert with demonstrated planning, organizational, management, and leadership abilities focused on educational and corporate training needs. Highly effective at educating people at all different skill levels. Flexible and analytical professional with a keen eye for details. Skilled at synthesizing and editing information to achieve overall objectives. Highly distinguished in printing, real estate, mortgage, and insurance sales and training.
Professional with strong background in Medicare insurance, adept at navigating complex regulations and providing tailored solutions for clients. Proven track record in building collaborative teams, driving positive outcomes, and adapting to changing needs. Possesses key skills in customer service, policy analysis, and communication, ensuring high satisfaction and compliance. Reliable, results-focused, and well-prepared to make significant impact in this role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
Enhance Health
12.2024 - Current
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
- Collaborated with team members to share best practices and strategies for overcoming challenges in the ever-changing insurance landscape.
MANAGER
iSmash Tampa
08.2023 - Current
- Manage daily operations including scheduling, maintaining inventory, sales and marketing, quality assurance and customer satisfaction, ensuring smooth workflow and timely completion of tasks
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Cross-train existing employees to maximize team agility and performance
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth
INSURANCE AGENT/PRODUCT TRAINING SPECIALIST
Focus Insurance Group
11.2016 - 08.2023
- Trained new hires on company policies and procedures, conflict resolution, goal setting, and career planning to ensure consistent performance and foster individual growth
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals
- Consulted with new and existing clients to determine best options for property and casualty, commercial, life, and health insurance
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base
- De-escalated and resolved customer complaints with punctual, polite and professional service
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently
- Delivered exceptional customer service by proactively addressing client's concerns and fostering a positive experience throughout all interactions
- Maintained up-to-date knowledge of industry trends, regulations, and competitor products to provide informed recommendations to clients
ENROLLMENT COUNSELOR
Saint Leo University
03.2015 - 10.2016
- Served as the first point of contact for prospective students, conducted interviews to determine eligibility, and collected documentation for admission
- Collaborated with admissions team members to improve overall departmental performance and reach enrollment goals
- Maintained detailed records of all interactions with prospective students, allowing for accurate reporting and analysis of trends
CORPORATE TRAINER
Cognosante
08.2014 - 02.2015
- Conducted training on the Affordable Care Act for classes of 20-30 students every two weeks
- Prepared educational materials such as module summaries, videos and informational packets
- Collaborated with management to identify company training needs and scheduling
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment
- Maintained records on attendance and participation
ANTI-MONEY LAUNDERING ANALYST
Citigroup
01.2014 - 06.2014
- Played an instrumental role in identifying complex fraud schemes through meticulous analysis of client behavior patterns and transaction history
- Mitigated financial risks, performing periodic reviews of existing clients' profiles to validate their continued compliance with established policies
QUALITY ASSURANCE SPECIALIST
Bisk Education
05.2010 - 01.2014
- Improved service quality by implementing rigorous testing procedures and identifying areas for improvement
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth
- Educated employees on specific QA standards and confirmed maintenance of standards
- Performed analysis of live and recorded calls, and documented results in reports to management
LEARNING RESOURCE CENTER MANAGER
Strayer University
07.2006 - 03.2010
- Managed campus library and computer lab services
- Catalogued and organized books, materials and other documents for proper library management
- Trained and supervised library staff, volunteers and other personnel
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction
Education
Bachelor of Science - Business Administration
Strayer University
Tampa, FLAssociate of Science - Paralegal Studies And Management & Marketing
Southwest Florida College
Tampa, FLSkills
- Performance Assessment
- Coaching and Mentoring
- Personnel Training and Development
- Diversity and Inclusion
- Leadership and Management
- Sales Training Development
- Real Estate Sales
- Life Insurance Sales
- Health and Medicare Insurance
- Superior Customer Service
- Property and Casualty Insurance
- Employee Coaching and Mentoring
Certification
- FL 215 Insurance Agent
- FL 440 Insurance Agent
- Florida Notary Public
Timeline
Medicare Insurance Agent
Enhance Health
12.2024 - Current
MANAGER
iSmash Tampa
08.2023 - Current
INSURANCE AGENT/PRODUCT TRAINING SPECIALIST
Focus Insurance Group
11.2016 - 08.2023
ENROLLMENT COUNSELOR
Saint Leo University
03.2015 - 10.2016
CORPORATE TRAINER
Cognosante
08.2014 - 02.2015
ANTI-MONEY LAUNDERING ANALYST
Citigroup
01.2014 - 06.2014
QUALITY ASSURANCE SPECIALIST
Bisk Education
05.2010 - 01.2014
LEARNING RESOURCE CENTER MANAGER
Strayer University
07.2006 - 03.2010
Associate of Science - Paralegal Studies And Management & Marketing
Southwest Florida College
Bachelor of Science - Business Administration
Strayer University
Similar Profiles
Angelica De Los RiosAngelica De Los Rios
Account Assistant Licensing at Enhance HealthAccount Assistant Licensing at Enhance Health
Jorge SolaresJorge Solares
Business Intelligence Analyst at Enhance HealthBusiness Intelligence Analyst at Enhance Health
Michael BattleMichael Battle
Insurance Sales Agent at Enhance HealthInsurance Sales Agent at Enhance Health