Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

MICHAEL WEFLEN

Fishers,IN

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Successful in collaborating with consultants, area leaders and employees.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Finance Manager / Sales Associate

Unlimited Motors
Elwood, IN
08.2022 - 01.2023
  • Developed personal sales opportunities, potential deals and finished contracts and financing terms.
  • Active social media presence to increase networking opportunities to create successful customer relationships.
  • Maintained customer relationships through follow-up calls and emails; ensured satisfaction with service.
  • Provided information on features, benefits, warranties, and financing options.
  • Attended training sessions to stay up to date on industry trends and developments.
  • Worked closely with finance companies to arrange financing terms for customers.
  • Educated customers about sales processes, warranty requirements and service standards.

Director of Operations / Collections

Heartland Resolution
Fishers, IN
05.2021 - 08.2022
  • Managed 65 employees while overseeing administration, payment processing, collection activities, training, compliance, client and consumer issues, and IT coordination.
  • Responsible for hiring and firing employees.
  • Developed relationships with job placement agencies.
  • Developed compensation plans and employee incentives.
  • Evaluate the efficiency of business procedures in relation to organizational objectives, applying improvements.
  • Provided leadership and intervened when violations occurred, or consumer calls escalated beyond floor manager responsibility.
  • Prepared and facilitated manager, floor, and team meetings to meet company vision and standards.
  • Trained agents on individual goal setting, compliance, and escalated calls.

Floor Manager / Collections

Phoenix Financial Services
Indianapolis, IN
12.2018 - 05.2021
  • Implemented and followed company policies and all federal and state regulations including HIPAA, FDCPA, and CFPB.
  • Developed solutions to effectively ensure customer satisfaction.
  • Managed collection floor activities, responsible for account review, approved discretionary settlements.
  • Trained and managed 10 team members to resolve escalated issues and reviewed employee compliance standards.
  • Reported to COO on team performance.
  • Collaborated with consumers, attorneys, and debt consolidation companies.
  • Managed 3000 customer accounts monthly, averaging 300 calls per day.
  • Collected approximately $70,000 of ER medical debt per month.

AP Teacher /Head Varsity Soccer Coach

Bartram Trail High School
St. Augustine, FL
01.2004 - 01.2018
  • Managed classroom of 25-40 students per class averaging 150 students per year, specializing in Government and Geography.
  • Developed engaging lesson plans to optimize student performance.
  • Administered the PSAT, SAT, AP exams, state exams, and end-of-year exams.
  • Taught students study skills through the AVID program, improving students' time management and task completion abilities.
  • Organized soccer camps, hired coaching staff, scheduled season competitions, meetings, and events, game management, team-building and player development.

Operations Manager

First Advantage
Fishers, IN
07.2023 - Present
  • Advocate for regional managers and client corporate office.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Established effective relationships with vendors.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Education

Master of Arts - Educational Leadership

American College of Education
IN

Bachelor of Arts - Social Studies Education

Anderson University
IN

Skills

  • Team Member Motivation
  • Team Building and Alignment
  • Customer Success
  • Multimedia Utilization
  • Group and individual Training
  • Engaging style / Leadership
  • Employee Management
  • SaaS
  • Business Insights

Affiliations

  • Anderson University Men's Soccer
  • SOAR Leadership Training
  • Spiritual Mentor

Certification

  • Six Sigma Yellow Belt

References

References available upon request.

Timeline

Operations Manager

First Advantage
07.2023 - Present

Finance Manager / Sales Associate

Unlimited Motors
08.2022 - 01.2023

Director of Operations / Collections

Heartland Resolution
05.2021 - 08.2022

Floor Manager / Collections

Phoenix Financial Services
12.2018 - 05.2021

AP Teacher /Head Varsity Soccer Coach

Bartram Trail High School
01.2004 - 01.2018

Master of Arts - Educational Leadership

American College of Education

Bachelor of Arts - Social Studies Education

Anderson University

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MICHAEL WEFLEN