Michael Weinberg
Saint Louis,MO
Summary
Service desk professional with strong background in technical support and excellent customer service. Proven track record of resolving complex issues and ensuring seamless IT operations. Highly collaborative and adaptable, with focus on achieving team goals and improving user satisfaction.
Overview
16
16
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
11.2022 - 08.2025
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Worked with an average of 20 customers a day, and maintained an average conversion rate of 65%.
Food Delivery Driver
Independent Contract Through Door Dash
04.2022 - 11.2022
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Senior Service Desk Analyst
Intelliteach
10.2014 - 04.2022
- Part of a dedicated team supporting a single client. August 2015 to the Present.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Configured hardware, devices, and software to set up work stations for employees.
General Manager
Parkway Towers Cafe
12.2011 - 08.2014
- Operated family owned office building café and eatery.
- Responsible and maintained all aspects of the business’ operations.
- Managed and lead a small staff of less then 10. employees
Assistant Store Manager
Sonic Drive In
02.2010 - 02.2011
- Responsible for daily store operations and reporting.
- Lead shifts of 10-12 staff on average
Education
Certification - CompTIA Tech+ FC0-U71
Pearson VUE
St Louis, MO09-2025
Certification - Microsoft Office Specialist 2013
Certiport
St. Louis, MO05.2015
Career Development Training
Better Family Life, Inc.
St. Louis, MO09.2014
Associate of Applied Science - Web Development & Administration
Southwestern Illinois College
Belleville, IL05.2011
Skills
- Expert knowledge in technology and current standards
- Continues to learn and take part in continued education
- Leadership and management experience from past work experiences
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
11.2022 - 08.2025
Food Delivery Driver
Independent Contract Through Door Dash
04.2022 - 11.2022
Senior Service Desk Analyst
Intelliteach
10.2014 - 04.2022
General Manager
Parkway Towers Cafe
12.2011 - 08.2014
Assistant Store Manager
Sonic Drive In
02.2010 - 02.2011
Career Development Training
Better Family Life, Inc.
Certification - CompTIA Tech+ FC0-U71
Pearson VUE
Certification - Microsoft Office Specialist 2013
Certiport
Associate of Applied Science - Web Development & Administration
Southwestern Illinois College
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