Michael Weir
Louisville,KY
Summary
After 10 years of management experience at Chick-fil-A, I’m making the leap into recruiting — a move that feels like a natural extension of what I’ve already been doing: spotting talent, building teams, and helping people succeed. Throughout my career, I’ve led high-performing crews, interviewed and trained new hires, and developed team members into leaders. I’ve handled staffing needs during high-pressure rushes and solved people problems in real time. What I’ve learned is this: the right person in the right role changes everything. I’m now seeking an opportunity in recruiting or talent acquisition, where I can bring my frontline leadership and people-first mindset to a new team.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Chick-fil-A Restaurants
10.2015 - Current
Experienced in driving operational excellence at Chick-fil-A, I manage a broad range of functions including inventory and shift management, customer service, IT integration, and process improvement. My expertise lies in enhancing performance and customer satisfaction through innovative systems and data-driven strategies.
Key Responsibilities:
- Inventory Management: Optimize stock levels and implement tracking systems.
- Shift Management: Oversee daily operations, ensuring efficiency and high team morale.
- Customer Service: Champion exceptional service, maintaining high customer loyalty.
- IT and Systems: Maintain technological infrastructure for operational efficiency.
- Operational Improvement: Analyze processes for continuous improvement in efficiency and quality.
- Metrics Analysis: Utilize data from surveys and evaluations for informed decision-making.
- Leadership: Lead and develop a diverse team, fostering a culture of excellence and growth.
Achievements:
- Implemented drive thru systems such as iPOS order taking, communication and scripting, money taking points as well as training systems to help our restaurant achieve the #1 ranking in the nation in the year 2019-2020.
- Implemented KPS changes, such as color coding, blinking and other alerts to help improve order accuracy.
- Worked between two different Chick-fil-A stores to help build and develop night shift leadership and employee training.
Education
Bachelor of Business Administration - BBA - Accounting
Georgia Southwestern State University
Americus, GA05.2014
Skills
- Talent Management
- Team Leadership
- Creative Problem Solving
- Performance evaluations
- Operations management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Organization and time management
- Self motivated
- Goal attainment
Timeline
Senior Operations Manager
Chick-fil-A Restaurants
10.2015 - Current
Bachelor of Business Administration - BBA - Accounting
Georgia Southwestern State University
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