Michael Welch
Thorsby,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
General Manager
Best Way Rent To Own
10.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Pest Control Supervisor
Terminix
02.2019 - 10.2022
- Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
- Streamlined operational efficiency by implementing effective pest control strategies tailored to specific situations.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Reduced callbacks and increased service quality with thorough inspections and consistent followups.
- Ensured adherence to safety protocols, maintaining a record of zero work-related injuries during tenure as supervisor.
- Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
- Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
- Conducted regular quality assurance checks on technician work, upholding high standards of service excellence.
- Maintained compliance with local, state, and federal regulations pertaining to pesticide use and disposal procedures.
- Assisted sales representatives in crafting customized proposals for prospective clients based on their unique needs.
- Led weekly team meetings to discuss ongoing cases, share knowledge, troubleshoot challenges, and celebrate successes.
General Manager
Rent A Center
07.2016 - 02.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
Car Salesperson
Brian Bemis
01.2012 - 06.2016
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Completed registration paperwork and sales documentation.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Combat Engineer
United States Marine Corps
01.2008 - 01.2012
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering tasks.
- Maximized operational readiness with thorough equipment maintenance and repair procedures.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Constructed durable bridges, roads, and field fortifications to facilitate troop movements and logistics support.
- Conducted vital demolition operations to neutralize enemy assets while minimizing collateral damage.
- Expedited troop mobility with well-executed breaching techniques for natural or man-made obstacles during missions.
- Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
- Enabled successful humanitarian assistance missions by constructing essential community infrastructure such as schools, clinics, and water purification systems.
- Placed explosives and performed mine-sweeping activities on land.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Trained in use of tear gas, passive ordnance, and explosives.
- Employed, fired and recovered anti-personnel and anti-tank mines.
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Trained in small arms, anti-armor and indirect fire weapons.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Responded to and assisted in medical emergencies.
- Managed weapon handling, delivery and shipping systems.
Education
High School Diploma -
Genoa Kingston High School
Genoa, IL05.2007
Skills
- Staff Supervision
- Project Management
- Quality Management
- Distribution Management
- Schedule Management
- Loss Prevention
- P&L Management
- Account Management
- Customer Relationship Management
- Deadline-Oriented
Timeline
General Manager
Best Way Rent To Own
10.2022 - Current
Pest Control Supervisor
Terminix
02.2019 - 10.2022
General Manager
Rent A Center
07.2016 - 02.2019
Car Salesperson
Brian Bemis
01.2012 - 06.2016
Combat Engineer
United States Marine Corps
01.2008 - 01.2012
High School Diploma -
Genoa Kingston High School
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