Program - Project Manager
Dell Technologies
Peyton, CO
10/15/11 - Current
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Modified project plans when needed to better align with organizational objectives.
- Led meetings with internal team members, consultants and contractors.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Determined project staffing needs and led resource management.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Documented all processes involved in implementing IT projects according to industry standards.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Spearheaded all major migration projects for [Number] users, spanning desktop to ThinkPad and operating systems migrations, achieving on-time completion with 100% budget adherence.
- Provided ongoing training and support for end users after launch of new systems or applications.
- Recognized by management for providing exceptional customer service.
