Michael West
CDL Class A Truck Driver
Rio Rancho,NM
Summary
Bringing hardworking nature, clean driving record and solid work history. Proficient in operating trucks and trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Casper Transport LLC
08.2020 - Current
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Maximized load safety by balancing, securing, and weighing products.
Warehouse Manager
Ovation Food Services D/B/A OVG 360 Hospitality
11.2021 - Current
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Developed safety programs to protect workers and reduce injuries.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Service Manager
Larry H. Miller Automotive Group
06.2017 - 02.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Assistant Service Manager
Perfection Honda
04.2005 - 06.2017
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained all new hire service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Advisor
Garcia Honda
05.1997 - 04.2005
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
High School Diploma -
St. Michaels High School
Santa Fe, NM05.1995
No Degree - Service Management
Larry H. Miller Business Academy
Sandy, UT10.2019
Skills
- Class A Commercial Driver's License
- Clean MVR
- Hazardous Materials Endorsement
- Pretrip Inspections
- Safe Driving
- DOT Compliance
- Load Security
- Customer-Oriented
Timeline
Warehouse Manager
Ovation Food Services D/B/A OVG 360 Hospitality
11.2021 - Current
Owner/Operator
Casper Transport LLC
08.2020 - Current
Service Manager
Larry H. Miller Automotive Group
06.2017 - 02.2021
Assistant Service Manager
Perfection Honda
04.2005 - 06.2017
Service Advisor
Garcia Honda
05.1997 - 04.2005
High School Diploma -
St. Michaels High School
No Degree - Service Management
Larry H. Miller Business Academy
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